Summary
Overview
Work History
Education
Skills
Personal Information
Training
Roles And Responsibilities
References
Timeline
Generic

Manish Karki

Glenroy,Australia

Summary

Hardworking and enthusiastic in the Hospitality Industry. Always eager to learn and develop skills. Interested to work in the merchandising field or something related with customer service. Very dedicated towards work and have a can-do attitude.

Overview

3
3
years of professional experience

Work History

Bar and Barista

Accor
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Bar and Barista

Accor
02.2023 - 05.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

BAR SUPERVISOR

CIRQ : CROWN SYDNEY
11.2021 - 04.2024
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Managed bar monthly stoke take, inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.

BARTENDER

ALASEEL :BANKSTOWN SPORTS CLUB
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Completed requisitions to maintain required stock par levels.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Education

Hospitality

Salzburg University
Kathmandu, NEPAL
11.2012

Skills

  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Adaptive and creative
  • Beverage Preparation
  • POS Systems
  • Coffee expertise
  • Hospitality and Professionalism

Personal Information

Visa Type: Temporary graduate visa 485 (2022-2028)

Training

  • Completed WSET level 1 Wine Training, 2023
  • Food and Beverage Institute of Flair Bartender- May 2011 to July 2011
  • Responsible Service of Alcohol July 2011
  • Bar Hygiene and Sanitation May to July 2011
  • National skill certificate Bartender level 2011
  • Industrial Training in Vivanta by Taj, India 2011 to 2012
  • Industrial Exposure Training in Taj Hotel Resorts and palaces June 2012 to Nov 2012
  • National Skill Testing Board- Assessor Training (Hotel Management) 2014
  • Training of Trainers (TOT) Hotel Management, 2016
  • Barista Training in Kathmandu Flair Bartending Academy
  • RSA 14th March and license number: CCH10975624

Roles And Responsibilities

  • Opening venue.
  • Allocating staff for the day.
  • Sending staff for break.
  • Updating timecards.
  • Ordering stock and doing the monthly stock take.
  • Checking Micros error and updating consolidation file.
  • Creating seasonal cocktails and mocktails.
  • Training staff and updating them with all the new items in the menu.
  • Ensuring the venue is opened and closed properly.
  • Restock everything for the next rush.
  • Preparing a daily report.

References

Name: Elie Alwan

Position: Manager at Alaseel, Bankstown,NSW

Phone:0424488222

Email: Elie.al1@hotmail.com


Name: Sabin Pradhan

Position: Manager at Crown sydney, CIRQ, NSW

Phone: 0472 659 173

Email: sabinpradhanmarch@gmail.com


Timeline

Bar and Barista

Accor
05.2024 - Current

Bar and Barista

Accor
02.2023 - 05.2024

BAR SUPERVISOR

CIRQ : CROWN SYDNEY
11.2021 - 04.2024

BARTENDER

ALASEEL :BANKSTOWN SPORTS CLUB

Hospitality

Salzburg University

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Manish Karki