MANISH K C

IT Support Engineer

Twilight House

Sydney

09.2021 - 03.2023

SFC (System File checker), Microsoft Support and Recovery Assistant, BSOD and it's all solutions, login options (MFA), Remote Support Tools and remote desktop connection via private and public- zoom, anydesk, teamviewer
Installation of Windows Server 2019 and adding ADDS roles, implementation of Group Policy, configuration of DHCP, DNS Server, File server, and storage with NTFS permission, configuration of Print server, and its management.
Azure AD: Create a user and groups, bulk user creation, domain addition; connecting own domain; connecting PC to Azure AD domain; self-service password reset. -
Azure AD connect for migrating users, Azure Hierarchy, Enabling Multi Factor Authentication (MFA), License of Microsoft 365, Adding custom domain, Creating Users and Groups, Roles in Microsoft 365, Mail Delegation, need to send emails to 100s of users at a time (mail merge), Migrate Outlook emails to another outlooks
Groups and user license management in Intune, software deployment using Intune, adding weblink in Intune, deployment of MSI apps as well as package and deploy Win32 apps, device setting using Intune, reset and wipe up devices using Intune, administration task of devices using Intune, monitor of devices using Intune.
Assist users with printer-related issues, such as driver installation, print job errors, and network printing setup. Provide technical support for printers and multifunction devices, including installation, configuration, and troubleshooting.
Managed and maintained the company's data backup and recovery systems, ensuring the integrity and availability of critical data. Scheduled and monitored daily, weekly, and monthly backups, verifying the successful completion of backups and addressing any errors or failures.
Utilize ticketing systems, such as ServiceNow and Jira, to log, track, and resolve technical support requests from end-users. Prioritize and manage a high volume of support tickets, ensuring timely responses and resolution in accordance with Service Level Agreements. Monitor ticket queues and communicate regularly with users to provide updates on the status of their requests and estimated resolution times.
Configure and maintain network infrastructure, including routers, switches, and firewalls.
Monitored network performance and resolved connectivity issues, ensuring reliable and secure access for all users.
Troubleshoot and resolve issues related to internet connectivity, including diagnosing problems with ISP connections and configuring network settings for optimal performance.
Utilize remote support tools, such as TeamViewer, Remote Desktop, and AnyDesk, to assist users with troubleshooting and resolving technical issues from a distance, minimizing downtime, and improving response efficiency.
Implement and manage automation tools like SARA and auto troubleshooter to streamline repetitive tasks, such as system updates, user account management, and backup processes, increasing operational efficiency.
Install, configure, and support VoIP systems, including IP phones, and communication software.
Resolved issues related to call quality, connectivity, and user configuration to ensure reliable and clear communication.