Dynamic Customer Service Manager with proven expertise at LINK VUE SYSTEMS PTY LTD, excelling in client engagement and relationship building. Adept at leveraging CRM tools to enhance customer retention and streamline operations, driving significant improvements in service delivery and client satisfaction. A results-oriented leader committed to delivering exceptional business value.
Account Management: To meet, develop a relationship & generate business by direct sales / through channel partners & System Integrators with named major customer accounts.
Setting up and leading cross functional teams, Introducing new technologies to existing customers.
Managing and creating responses to RFIs / RFPs -
Ensuring that very convincing proposals are written that will sell products & solutions successfully.
Coordinating with business and technical resources spread across multiple geographies and departments to write best possible content for proposals / bids.
Requirement analysis - Interacting with clients to understand their business needs and working with technical teams for designing best fit solutions which deliver business value to customers.