Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MANISH KHATRI

Sydney,NSW

Summary

Dynamic Customer Service Manager with proven expertise at LINK VUE SYSTEMS PTY LTD, excelling in client engagement and relationship building. Adept at leveraging CRM tools to enhance customer retention and streamline operations, driving significant improvements in service delivery and client satisfaction. A results-oriented leader committed to delivering exceptional business value.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

LINK VUE SYSTEMS PTY LTD
Sydney, Australia
03.2023 - Current
  • Company Overview: Link Vue is a well-established ICT networks & Industrial security system integrator company headquartered in Singapore and branches in PAN Asia. The company is renowned for providing a spectrum of unmatched business services and solutions in large Industrial plants perimeter security systems includes thermal zero dead zone surveillances, Access control, RF / acoustic PIDS AND ethernet networks & WLAN managed services solutions. Website:
  • Serving as a primary point of contact for customers, offering prompt and personalized support via email, phone, and online platforms.
  • Onboarding new customers and scheduling appointments with them.
  • Proactively engaging with established and new customers.
  • Preparing draft proposals and monitoring customer response to proposals.
  • Collaborating with other teams, including, operations, marketing and admin support, to ensure a seamless customer experience.
  • Troubleshooting queries and provide a seamless execution to all clients.
  • Core operating experience on CRM / SALESFORCE platform and SAAS JARVIS platform.

Director – Business Development

Link Vue System Pvt Ltd
07.2013 - 06.2024
  • Serving as a primary point of contact for customers, offering prompt and personalized support via email, phone, and online platforms.
  • Onboarding new customers and scheduling appointments with them.
  • Proactively engaging with established and new customers.
  • Preparing draft proposals and monitoring customer response to proposals.

Senior Sales Operations Manager

Red-lion Controls LLC.
NEW DELHI , INDIA
05.2010 - 01.2013


Account Management: To meet, develop a relationship & generate business by direct sales / through channel partners & System Integrators with named major customer accounts.

Pre-Sales Engineer (OEM: Cisco/Aruba WLAN)

Exclusive Networks Inc.
06.2007 - 03.2010


 Setting up and leading cross functional teams, Introducing new technologies to existing customers.
 Managing and creating responses to RFIs / RFPs -
Ensuring that very convincing proposals are written that will sell products & solutions successfully.
 Coordinating with business and technical resources spread across multiple geographies and departments to write best possible content for proposals / bids.
 Requirement analysis - Interacting with clients to understand their business needs and working with technical teams for designing best fit solutions which deliver business value to customers.

Education

MBA - Information And Communication Technology

HNB GARWAL UNIVERSITY
INDIA
04-2005

Skills

  • Customer relationship management
  • Team leadership
  • Time management
  • Client engagement
  • Customer service
  • Administrative support
  • Product knowledge
  • Customer relations
  • Relationship building
  • Customer retention
  • Project management

Languages

English
Professional

Timeline

Customer Service Manager

LINK VUE SYSTEMS PTY LTD
03.2023 - Current

Director – Business Development

Link Vue System Pvt Ltd
07.2013 - 06.2024

Senior Sales Operations Manager

Red-lion Controls LLC.
05.2010 - 01.2013

Pre-Sales Engineer (OEM: Cisco/Aruba WLAN)

Exclusive Networks Inc.
06.2007 - 03.2010

MBA - Information And Communication Technology

HNB GARWAL UNIVERSITY
MANISH KHATRI