Manish Koirala
Sydney,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Buddha Air Pvt. Ltd.
11.2014 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master of Professional Accounting - Accounting
King's Own Institute
Sydney11.2018
BBA - Marketing, Accounting
Nobel College
Kathmandu, Nepal04.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call centre experience
- Computer Proficiency
- Conflict Resolution
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Achieved sales through effectively helping with enquiries.
Certification
- Customer Service representative, Buddha Air Pvt. Ltd. - 2014-2016
- Customer Service Training - 2014-2016
- Safety Training - 2014-2016
Additional Information
I worked in Buddha Air Pvt. Ltd. for two years as a Customer Service Officer. During my work period, I have responded and resolved several customer enquiries and complaints, maintained detailed records of customer interactions, collaborated with other departments to address their concerns and improve service delivery, and participated in various training sessions.
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Urdu
Professional Working
Timeline
Customer Service Representative
Buddha Air Pvt. Ltd.
11.2014 - 11.2016
Master of Professional Accounting - Accounting
King's Own Institute
BBA - Marketing, Accounting
Nobel College
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