Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Manish Kumar Jawari

Reservoir
Manish Kumar Jawari

Summary

Detail-oriented and results-driven IT Support Engineer with over 2 years of hands-on experience in desktop support, hardware/software troubleshooting, and IT infrastructure management. Holds a Masters in Information Technology and Systems from Victoria Institute of Technology, Melbourne. Proven expertise in delivering user-focused technical support, managing enterprise tools like Active Directory and Microsoft Intune, and ensuring smooth IT operations across high-demand environments. Skilled in incident resolution, system rollouts, IT asset management, and contributing to process improvement initiatives. Strong communicator with a passion for technology and continuous learning.

Positive, adaptable individual with aptitude for problem-solving and passion for technology. Possesses foundational understanding of networking and system administration, along with proficiency in troubleshooting hardware and software issues. Committed to leveraging skills to optimize system performance and enhance user experience.

Overview

2
years of professional experience

Work History

AXIOM Technology Australia

Desktop IT Support Engineer
09.2023 - Current

Job overview

  • - Delivered on-site and remote Level 2 support for Mercedes-Benz offices across Melbourne.
  • - Supported enterprise environments using Windows 10/11, Office 365, and conferencing tools.
  • - Resolved escalated incidents through ServiceNow with a focus on SLA adherence and customer satisfaction.
  • - Conducted new hardware rollouts, peripheral setups, and end-user training sessions.
  • - Administered accounts and group policies in Active Directory and managed authentication via PingID MFA.
  • - Executed software deployments, patch updates, and mobile device enrollment using Microsoft Intune and SCCM.
  • - Maintained asset inventory using IT Shop Tool and assisted in procurement and decommissioning processes.
  • Generated reports to track performance and analyze trends.
  • - Collaborated with infrastructure and network teams for cross-functional support and escalations.
  • - Participated in documentation and knowledge base article creation for support efficiency.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Used ticketing systems to manage and process support actions and requests.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.

Tech Mahindra

Desktop Support Engineer
01.2023 - 09.2023

Job overview

  • Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Walked individuals through basic troubleshooting tasks.
  • Monitored system performance to maintain system integrity.
  • Developed detailed documentation for internal procedures and processes to promote consistency among team members.
  • Reduced system downtime with proactive maintenance and regular updates.
  • Created user accounts and assigned permissions.

Education

Victorian Institute of Technology
Melbourne, VIC

Master of Information Technology And Systems from Information And Computer Systems
07.2022

Skills

  • SCCM and IT Shop support
  • User management knowledge: Active Directory administration
  • Network troubleshooting expertise
  • Multi-factor authentication expertise (PingID)
  • Hardware installation and maintenance
  • Effective troubleshooting skills
  • IT documentation
  • VPN configuration
  • Network security
  • System administration
  • Mobile device management
  • Desktop support
  • Technical issues analysis

Interests

  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness.
  • I participate in various sports activities for physical activity, camaraderie, and personal growth.

Timeline

Desktop IT Support Engineer

AXIOM Technology Australia
09.2023 - Current

Desktop Support Engineer

Tech Mahindra
01.2023 - 09.2023

Victorian Institute of Technology

Master of Information Technology And Systems from Information And Computer Systems

Similar Profiles

CREATE PROFILE
Manish Kumar Jawari