Manish Parajuli

· Responded to in-person and telephone requests for information from public, attorneys and other involved parties.

· Managed confidential information securely, upholding the integrity of the court system.

· Prepared court documents for filing in alignment with established protocols to support compliance.

· Increased court efficiency by processing legal documents and maintaining accurate case records.

· Maintained and updated electronic databases to accurately and securely store court documents.

· Enhanced client satisfaction by promptly addressing inquiries and resolving issues.

· Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.

· Consistently exceeded performance metrics, resulting in recognition as a top-performing Client Service Officer.

• Engaged in user support interactions via telephone, chat and email platforms.
• Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
• Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
• Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user.
• Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
• Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
• Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
• Assisted in training new team members on service desk procedures, tools, and best practices.

• Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Optimized system performance, conducting routine checks and addressing potential issues before escalation.
• Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
• Provided remote support to offsite users, ensuring minimal disruption during business travel or remote work scenarios.
• Used ticketing systems to manage and process support actions and requests.
• Configured hardware, devices, and software to set up work stations for employees.

• Provided exceptional customer support by addressing concerns promptly and maintaining open lines of communication throughout the sales cycle.
• Managed scheduling and workload distribution for the customer support team, optimizing resource allocation and minimizing response times.
• Provided exceptional customer support by quickly responding to service requests and resolving connectivity issues in a timely manner.
• Streamlined customer support processes for improved efficiency by providing comprehensive training to team members on best practices.
• Delivered timely customer support for resolving technical problems, resulting in improved client satisfaction.
• Monitored inbound calls to provide quality customer support.