Manish Rijal
Homebush,NSW
Summary
Dynamic and results-driven Café Manager with almost a decade of experience in high-volume café operations, seeking to transition into the sales industry. Proven track record in leadership, customer service, and financial management. Adept at driving sales growth, developing marketing strategies, and fostering strong customer relationships. Excels in fast-paced environments, with a strong ability to manage diverse teams and enhance customer satisfaction. Eager to leverage exceptional communication and sales skills to excel in the automotive sales sector and contribute to a high-performing team.
Overview
8
8
years of professional experience
Work History
Cafe Manager
Play Coffee Beecroft
2023.12 - Current
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Boosted sales growth by developing innovative marketing strategies and engaging promotional events.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
Head Barista
Xs Espresso
2022.08 - 2024.12
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Streamlined operations by creating efficient work schedules for barista team members.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Increased sales through effective upselling techniques and recommending appropriate menu items.
Store Manager, Head Barista
The T-Spoon Cafe
2020.04 - 2022.08
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Bartender
Royal Oak Hotel
2023.02 - 2023.08
Bartender
The Occidental Hotel
2022.08 - 2023.02
Education
Bachelor in Accounting -
Kings Own Institute
Townhall2017
Diploma of Accounting -
AIPE
Susex Street, Townhall2015
Year 11 And Year 12 - Science
Bagmati Modern College
Kathmandu, Nepal2014
Skills
- Scheduling
- Cost Control
- Health and Safety Regulations
- Sales Tracking
- Customer experience management
- Staff Management
Languages
Nepali
Native or Bilingual
English
Native or Bilingual
Hindi
Professional Working
References
Sarah AlHussaini, Manager, Xs Espresso Chullora
+61452342920
Karan Nanda, Owner, The T-spoon Cafe Jamisontown
+61449976786
Timeline
Cafe Manager
Play Coffee Beecroft
2023.12 - Current
Bartender
Royal Oak Hotel
2023.02 - 2023.08
Head Barista
Xs Espresso
2022.08 - 2024.12
Bartender
The Occidental Hotel
2022.08 - 2023.02
Store Manager, Head Barista
The T-Spoon Cafe
2020.04 - 2022.08
Bachelor in Accounting -
Kings Own Institute
Diploma of Accounting -
AIPE
Year 11 And Year 12 - Science
Bagmati Modern College
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