MANISH SHAKYA
Sydney,NSW
Summary
Results-oriented Support engineers with years of experience troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols, and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
HCL Enterprise
04.2022 - Current
- Substantiating requests for hardware and software purchases and upgrades. -Timely ticket updates and problem resolution based on SLA (Service Now). -Triage, investigate, diagnose, and analyze the causes of the incident and identify the appropriate resolution action for each ticket.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Managed inventory of IT assets, including hardware components and software licenses, to maintain accurate records and ensure compliance with company policies.
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
Software Engineer
MNL Technologies PTY LTD
10.2020 - 03.2022
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Optimized PC performance through regular updates, patches, and system upgrades.
- Assisted in the planning and execution of office relocations, ensuring minimal disruption to business operations during the transition period.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with the user to achieve customer satisfaction.
- Collaborated with cross-functional teams to deliver high-quality software products on schedule.
Wordpress Developer
Moneybags Property
07.2020 - 09.2020
- Modified existing site-integrated financial modules improve search engine optimization. Integrated Google analytics and traffic flow analysis.
- Enhanced website functionality by implementing custom WordPress themes and plugins.
- Maximized site performance with regular updates, security measures, and optimization techniques.
- Reduced page load times with efficient coding practices and optimization of images, scripts, and stylesheets.
- Optimized website loading speeds through careful evaluation of installed plugins and efficient use of caching mechanisms.
Senior Web Developer
Shangrila Microsystems
08.2015 - 12.2016
- Designed and developed EPR for municipal taxation, building permit process, inventory management system, land tax, vehicle tax, and accounting system.-Update computer software especially useful to Government agencies and local self-governing institution-ExtJS , ASP .Net , GIT, Postgres.
Web Developer
Third Pole Connects
08.2014 - 08.2015
- Develop a comprehensive ERP system for a college which includes registration, accounts, timetable management and class management
- Java Spring Framework as a server-side language: -EXTJS (JavaScript Framework)
- Established version control processes to facilitate collaborative development efforts among team members.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
PHP Web Programmer
Miracle Interface
07.2013 - 07.2014
- Maintenance, bug fixes, and patch sets for existing web applications. coordinated with systems partners to finalize designs and confirm requirements.-I researched, tested, and implemented a Sencha-based JavaScript framework version of a product management application with the YII PHP MVC Framework as backend development.
Education
Master in Information Technology - Information Technology
James Cook University Brisbane
Brisbane, QLD01.2019
Bachelor in Computing - Computer And Information Sciences
London Metropolitan University
England01.2013
Skills
- Proficient in troubleshooting hardware and software issues on desktops, laptops, and mobile devices
- Strong knowledge of networking principles and protocols, including TCP/IP, DNS, and DHCP
- Excellent communication and customer service skills to provide technical assistance to non-technical users
- Proficient in Microsoft Intune, MDM, and Admin Center
- Document support activities and maintain inventory of IT assets
- Proficient in Microsoft Servers , SCCM Windows & Mac OS
- Application installations and Patch management
- Active Directory Management and Group Policy
- Ticketing system proficiency, like ServiceNow
- Printer and Peripheral Support
Websites
Certification
ACS Professional Year Program QIBA
Timeline
Desktop Support Engineer
HCL Enterprise
04.2022 - Current
Software Engineer
MNL Technologies PTY LTD
10.2020 - 03.2022
Wordpress Developer
Moneybags Property
07.2020 - 09.2020
Senior Web Developer
Shangrila Microsystems
08.2015 - 12.2016
Web Developer
Third Pole Connects
08.2014 - 08.2015
PHP Web Programmer
Miracle Interface
07.2013 - 07.2014
Master in Information Technology - Information Technology
James Cook University Brisbane
Bachelor in Computing - Computer And Information Sciences
London Metropolitan University
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