MANISH SHARMA
Lesmurdie,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Detention Service Officer
Serco Immigration Services - Yongah Hill Immigration Detention Centre
09.2023 - Current
- Participate in a positive Detainee care environment, attending relevant meetings as prescribed in the meeting schedule
- Ensure all access control and perimeter security is maintained and risks are attended to in a timely manner and in accordance with Company's Policy and Procedure and site Instructions
- Respond to incident within the Immigration Detention Centre ensuring compliance with Emergency Management Plans
- Ensure all incidents are reported to the Security / Duty Manager in a timely manner and all relevant parties are notified
- Provide Main Reception staff with all audit reports required including Radios, Keys and other Security issued equipment
- Perform duties as directed by the Security Facility's Operations Manager (FOM) and Security manager, this will include direction from the Duty FOM after hours, weekends and public holidays
- Ensure that all relevant CCTV and search footage is retained and stored as required maintain the electronic media register, ensure that all Key allocation and issue is completed.
Hotel Front Desk Supervisor
Ibis Hotel, Dubbo, NSW
01.2021 - 08.2023
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Established and upheld high standards, promoting great customer service and assistance to guests
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Hired and trained new employees, demonstrating best methods for serving clients and guests
- Collected room deposits, fees, and payments
- Collaborated with team members to handle guest requirements from check-in through check-out
- Implemented successful strategies to increase customer satisfaction
- Handled wake-up calls to determine guests receive prompt and reliable wakeup services
- Monitored security cameras to maintain safety and security of guests and hotel
- Created and managed accurate occupancy forecasts and budgets.
Education
Certificate III in Commercial Cookery -
Stanley College Perth, WA
Diploma of Business Management -
Stanley College Perth, WA
Bachelor of Arts -
Kurukshetra University
Skills
- Security Protocols
- Incident Reporting
- Safety Inspections
- Facility Security
- Contraband Seizure
- CCTV Monitoring
- Emergency Management
- Cultural Sensitivity
- First aid and CPR certified
- Radio communication
- Occupational hazards and safety precautions
Certification
- Certificate III in Correctional Practice
- Certificate III in Immigration Detention Operations
- Unrestricted MC Driving license (WA)
- Forklift license
- RSA (Responsible service of Alcohol)
- Security license and Crowd Controller license
- First Aid Training
- WHS Training
- OHS Training
References
- Peter Hewitson, Security Facility Operations Manager, Yongah Hill Immigration Detention Centre, 08 9621 7117, Peter.Hewitson@serco-ap.com
- Ash Samerdali, Trainer (National Training Team), Yongah Hill Immigration Detention Centre, 0417 923 256, Ash.Samerdali@serco-ap.com
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
References
References available upon request.
Timeline
Detention Service Officer
Serco Immigration Services - Yongah Hill Immigration Detention Centre
09.2023 - Current
Hotel Front Desk Supervisor
Ibis Hotel, Dubbo, NSW
01.2021 - 08.2023
Certificate III in Commercial Cookery -
Stanley College Perth, WA
Diploma of Business Management -
Stanley College Perth, WA
Bachelor of Arts -
Kurukshetra University
- Certificate III in Correctional Practice
- Certificate III in Immigration Detention Operations
- Unrestricted MC Driving license (WA)
- Forklift license
- RSA (Responsible service of Alcohol)
- Security license and Crowd Controller license
- First Aid Training
- WHS Training
- OHS Training
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