Manish SHETTY
Sydney,NSW
Summary
Business Analyst with 8 years' plus experience in system/data/business analysis, design, development, testing and implementation, interpreting and analyzing data for driving banking and education platform solutions.
Overview
12
12
years of professional experience
Work History
Manager- Credit Risk Strategic Projects
Commonwealth Bank of Australia
02.2021 - Current
- Effectively designed and managed ARCA Comprehensive Credit Reporting implementations, enhancements, data analytics, risk management strategies and operational support for CBA
- Successfully implemented CCR ARCA V3 uplift (incl
- Hardship reporting) which involved high engagement with L&C and business stakeholders due to highly complex requirements
- Additionally, advised on CCR reporting treatment to help in providing accurate customer communication and letters for new hardship legislation changes
- Recommended and got endorsement from Collections and CF Credit Risk Strategic Projects on semi-strategic solution for hardship source data issue which would result in no operation over-head and data quality issues if went down the Tactical Storm solution route
- Recommended a technical solution which was though initially thought impossible to resolve the regulatory 45 day issue with minimum effort by getting endorsed from L&C and business stakeholders
- Performed analysis for multi Bureau data consumption strategy
- Successfully deployed Step-Pay CCR reporting within a short period of time with high level complexities involved in RHI reporting for the product due to complex nature of the product
- Supported the audit for 50% CCR compliance by understanding the requirements and extracting the required evidence information and addressing any concerns raised by auditors
- Additionally, assisted in resolving challenges for Corrections reporting where the data was not clean and required further processing
- Assisted in resolving BAU issues by providing guidance and also highlighting issues/incidents due to source system data
- Assisted wider teams across Banks by acting as a consultant for CCR reporting and received positive feedback for assistance.
Senior Analyst Credit Risk Insights – Home Buying
Commonwealth Bank of Australia
10.2020 - 02.2021
- Effectively designed and managed Credit Risk Insights Reporting implementations, enhancements, data analytics, risk management strategies and operational support for CBA
- Blue Box Competencies: Development and enhancement of the credit risk reporting suite
- Development and setting of Key Risk Indicators, and managing the portfolio within thresholds
- Conduct analysis to provide forward looking insights and identify emerging risks
- Identify opportunities to enhance business rules or credit strategies based on insights and analytics
- Manage delivery on internal and external requests involving credit risk analytics
- Assist with the review, improvement and where appropriate, streamlining of Home Buying Credit Risk reporting suite and dashboards
- Champion initiatives that support sustainability of earnings.
Technical Business Analyst – Credit Risk Management
Commonwealth Bank of Australia
10.2019 - 10.2020
- Effectively designed and managed ARCA Comprehensive Credit Reporting implementations, enhancements, data analytics, risk management strategies and operational support for CBA
- Blue Box Competencies: Ensuring that more than 100k customers credit file is not negatively impacted amidst COVID who have opted for payment deferral solution
- Buying-down the risk and efforts required to send a supplementary correction file to the Bureau for payment deferral customers by developing an automated solution individually with no supervision of COVID treatment for CC portfolio within short span of 20 days
- The task involved seeing through the end-end CR implementation right from requirement gatherings, stakeholder buy-in, requirement documentation, suggesting the code changes, UAT testing and BVT testing
- Development of strategic solution for Home Buying and Personal Lending Payment Deferrals customer with tight deadline of 18 days
- Although it did not yield a positive outcome, but our team' recommendation assisted the Home Buying and Personal Lending product team to re-visit the logic for identifying and treatment of payment deferral customers and follow a more lenient approach
- This ensured that the customers were kept at the fore-front and given favourable treatment
- Successfully implemented CRM PEGA Complaints and Corrections solution during COVID, ensuring that the existing BAU projects are on-track and helping the customer remediation work-flow for CCR correction disputes to be seamless and effective thereby enhancing the customer experience
- Performing deep-dive analysis with no prior experience in Company architecture and CCR landscape for the new cards reporting query by checking all the sources to understand the underlying risk associated with CCR supply and thereby ensuring a smooth launch of the product
- Pro-actively performing risk impact assessment that affects the CCR supply due to changes made in the Production Environment by direct Product teams and thereby understanding the risk and flagging the concerns to the relevant stakeholder to avoid any incidents
- Shouldering additional responsibilities beyond my current role by assisting CBA wider group for any inputs/clarifications required for CCR COVID reporting or CCR in general
- Always try to make informed decisions by outweighing the pros and cons of recommended solution by keeping customer at the forefront and cost/efforts associated for implementing the project.
Post-graduate Teaching Assistant/Tutor
University of Sydney
07.2018 - 12.2019
- Delivering a range of teaching, management functions including tutorials directed towards the delivery of information strategy at post-graduate level for University of Sydney
- Blue Box Competencies: Performing internal and an external strategic analysis
- Evaluation of an organization, its strategy, and its environment, and its information systems in terms of congruence or strategic fit
- To determine and evaluate appropriate strategic choices from the analysis, with particular emphasis on choices relating to Information Technology
- Emphasis on application of the key strategic management tools and models Providing thorough understanding of the conceptual foundations and technological underpinnings of KM Performing critical reading of the research and related literature on knowledge management, Explaining the interplay between technical and organizational issues in implementing and using KM systems
- Conducting an extended requirements analysis of knowledge management tools/systems
- Able to identify & monitor changing information and knowledge needs in the broad domain of Knowledge Management
- Provide in-depth analytical reporting of knowledge management tools/systems
- Able to convey extensive consideration of theoretical and methodological issues of important knowledge management related topics.
Application and Technical Analyst
Sentral Education
10.2017 - 09.2019
- Effectively designed and managed education product implementations, enhancements, data analytics, risk management strategies and operational support for Sentral
- Blue Box Competencies: Gathered and analyzed business requirements and processes by developing specifications documents such as BRS, SRS and allied artefacts
- Advanced analytical and project management skills, in-depth knowledge of various phases and methodologies of software development including SDLC and Hybrid (waterfall and agile) Project management methodology
- Collected, cleansed and provided modelling and analyses of structured and unstructured data used for major business initiatives
- Developed visually effective dashboards for reporting performance against established enterprise metrics
- Provided risk mitigation recommendations for technology and business partners to help mitigate technology risk observations
- Acted as a technical advisor to recommend solutions for project managers, system development resources
- Performed regular reviews, and contributed to development and maintenance of information technology processes, standards, templates, tools and techniques.
Staff Consultant
Oracle
07.2012 - 07.2016
- Effectively designed and managed retail core banking product implementations, data analytics, enhancements, risk management strategies and production support for Shinsei Bank, Tokyo
- Blue Box Competencies: Gathered and analyzed business requirements and processes by developing specifications documents such as BRS, SRS and allied artefacts
- Advanced analytical and project management skills, in-depth knowledge of various phases and methodologies of software development including SDLC and Hybrid (waterfall and agile) Project management methodology
- Performing system analysis, risk management, feasibility study, studying and designing GUI and database modelling and also developing MIS reports for upper management using tools such as Crystal reports, MS office suite, OBIEE
- Used quantitative data gathered to develop an understanding of customer behaviour, demographics and lifecycle for FX transactions
- Presented data that helped guide decisions of the company, which has since increased the sales by 20 percent and customer-retention by 10 percent
- Designing, developing and enhancing banking products for Retail and Corporate Banking Platforms as well as supervising and assisting in IUT, SIT and UAT phases of testing
- Conducting JAD (Joint Application Development) sessions with end users to provide for accurate statement of system requirements in alignment with business strategy
- Identified and recommended process enhancements to improve overall rule development.
Education
Master of Information Technology - Data Analytics And Management
University of Sydney
Sydney, NSW06.2018
Master of Information Technology Management - Information Technology Project Management
University of Sydney
Sydney, NSW06.2018
Bachelor of Engineering in Information Technology -
University of Mumbai
Mumbai05.2012
Skills
- Data Analysis SQL PL-SQL Hadoop NoSQL SAS Oracle Teradata Excel
- Data Visualization Complex Problem-Solving Tableau
- Strategic Planning
- Project Management JIRA Confluence
- Performance Governance
- Risk and Issue Management
- Regulatory Reporting
- Team Development
- Documentation And Reporting
- Supplier On-boarding
Accomplishments
- Best of the Best 2022, Ultimate State award winner 2022 and two time nominee for Ultimate State award for 2020 and 2021.
- I-Appreciate and Pacesetter award in Oracle for consecutive 3 year in a row.
- Received Customer satisfaction reward from Shinsei Bank for delivery of a critical data migration project along with disaster recovery plan which had a humongous multi-million budget.
Timeline
Manager- Credit Risk Strategic Projects
Commonwealth Bank of Australia
02.2021 - Current
Senior Analyst Credit Risk Insights – Home Buying
Commonwealth Bank of Australia
10.2020 - 02.2021
Technical Business Analyst – Credit Risk Management
Commonwealth Bank of Australia
10.2019 - 10.2020
Post-graduate Teaching Assistant/Tutor
University of Sydney
07.2018 - 12.2019
Application and Technical Analyst
Sentral Education
10.2017 - 09.2019
Staff Consultant
Oracle
07.2012 - 07.2016
Master of Information Technology - Data Analytics And Management
University of Sydney
Master of Information Technology Management - Information Technology Project Management
University of Sydney
Bachelor of Engineering in Information Technology -
University of Mumbai
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