Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Websites
References
Timeline
Generic

Manish Subedi

Darwin

Summary

Results-driven Customer Account Advisor known for productivity and efficiently completing tasks. Possess specialized skills in customer relationship management, account reconciliation, and conflict resolution. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and high levels of client satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Account Advisor

Bet365
Berrimah
08.2022 - Current
  • Investigated complex customer issues requiring in-depth resolution beyond initial phone support.
  • Processed payments and refunds, addressing customer financial inquiries efficiently.
  • Adjusted bills and issued refunds to resolve service or billing complaints effectively.
  • Coordinated with internal teams to ensure timely delivery of solutions matching client requirements.
  • Maintained comprehensive knowledge of company products, services, policies, and regulations.
  • Utilised job-related software for preparing change of address records and issuing service discontinuance orders.
  • Translated technical issues into clear, actionable steps for customer understanding.
  • Achieved over 95% satisfaction rating by resolving issues promptly and professionally.

Qualified Chef

Moorish cafe
Darwin
09.2020 - 08.2022
  • Placed frequently used ingredients in proper storage containers and placed perishable items in refrigerator.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
  • Resolved customer complaints regarding food quality or service promptly and professionally.
  • Managed daily operations of the kitchen including scheduling shifts for staff.

Education

Professional Year in Information Technology - Information Technology

Navitas Professional
Professional Year
11-2021

High School Diploma -

International House Sydney
Darwin, NT
02-2021

Bachelor of Science - Information And Computer Systems

Victorian Institute of Technology
Melbourne, VIC
07-2019

Skills

  • Issue resolution
  • Payment processing
  • Billing adjustments
  • Customer relationship management
  • Technical knowledge
  • Service desk system
  • Monitoring and responding
  • Data Backup and Network
  • Risk Management Procedures
  • Active Directory, MS Office
  • Package, TCP/IP
  • Hardware and software configuration and troubleshooting
  • Undertaking CompTIA Network and Cybersecurity skills
  • Exceptional customer care and call center
  • Technical troubleshooting

Certification

  • Google IT Support
  • Google Technical Support Fundamentals

Accomplishments

  • Design and Implementation of Hybrid Cloud (Azure): Objective: The major objective of this project was to design and implement a cloud solution for the existing IT infrastructure, which includes upgrading the server to run directory, name, and DHCP services, and creating a certification hybrid cloud solution on the organization's network for on-premises and cloud infrastructure using Azure, Tools: Microsoft Office Package, Microsoft Virtual Machine, Cloud Technology (Azure), and Cisco Packet Tracer Duties: It involved a group of students. My job was to work with a Microsoft virtual machine to connect the company directory with the cloud (Azure), and understand the project outcome: The major outcome of this project was that we were able to transfer a few IT infrastructures to the cloud using the Azure platform, and we got to know the basics of cloud technology and virtual machines, gaining an idea of working with cloud technology in the upcoming future

References

Sunil Thapa, IT Support Engineer at Bet365

Email: starsjungt927@gmail.com

Bipin Osti, ICT Support Officer at Catholic Care NT

Email: Bipinosti11@gmail.com

Timeline

Customer Account Advisor

Bet365
08.2022 - Current

Qualified Chef

Moorish cafe
09.2020 - 08.2022

Professional Year in Information Technology - Information Technology

Navitas Professional

High School Diploma -

International House Sydney

Bachelor of Science - Information And Computer Systems

Victorian Institute of Technology

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Manish Subedi