Manish Surisetti
Melbourne,Australia
Summary
Experienced IT support professional with a strong track record in troubleshooting, network management, and software support. Committed to fostering effective team collaboration and achieving tangible results. Known for adaptability and reliability in meeting changing needs. Exceptional problem-solving, communication, and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Specialist
TechGenius
10.2023 - 09.2024
- Offering assistance to users with technical issues through phone, email and face-to-face interactions
- Generating tickets in ticket tracking system and resolving in accordance with Service Level Agreement
- Setting up and fixing user accounts and permissions on Microsoft Office365 and Active Directory Remotely
- Overseeing Microsoft Azure, Azure AD, and assisting with Hybrid infrastructure environments
- Assisting users with getting started, overseeing security group assignments, and setting up necessary permissions
- Establishing and maintaining cloud accounts, MS Exchange, and SharePoint
- Setting up and addressing issues with different printers, scanners, and all-in-one devices
- Monitoring backups, guaranteeing data integrity, and ensuring prompt recovery
- Managing VMware and Hyper-V virtualization setups, enhancing resource distribution
- Creating network documentation and a knowledge base in advance
Customer Service Representative
Woolworths
08.2019 - 06.2024
- Greeted customers with a warm and friendly welcome upon their arrival at the store
- Answered customer inquiries regarding products, services, store rules, and promotions
- Dealt with customer complaints and problems in a timely and professional manner, and if issues couldn't be resolved, escalated them to the manager
- Employed cash register for efficient and accurate processing of sales transactions
- Made sure groceries are packed correctly and safely
- Replenished shelves and arranged products neatly and in an organized manner
- Encouraged customer participation in loyalty programs and provided assistance with registrations and inquiries
- Collaborated with fellow staff members to guarantee seamless store operations
IT Help Desk Support
TechGenius
11.2022 - 09.2023
- Setup laptops and desktop computers for users
- Assisted in diagnosing and troubleshooting technical issues
- Escalated the unresolved issues to the next level of support personnel
- Installed, configured, and updated software applications according to user requirements
- Assisted in user account management and password resets for system access
- Maintained inventory records and conducted audits to track hardware and software
- Assisted with basic network troubleshooting and connectivity issues for users
- Assisted remote users with fundamental technical support and problem-solving through remote connection tools
- Prepare laptops and desktop computers for individuals
Education
Master of Information Technology -
Swinburne University of Technology
06.2021
Bachelor of Computer Science and Engineering -
Lakireddy Balireddy College of Engineering
05.2018
Skills
- Communication
- Problem-Solving
- Teamwork
- Adaptability
- Time Management
- Customer Focus
- Leadership
- DHCP
- DNS
- TCP/IP
- Hyper-V
- VMware
- Windows
- MacOS
- Office 365
- Azure
- Active Directory
- SharePoint
- Kaseya
- ServiceNow
- Software Installation
- Printer troubleshooting
Languages
English
Certification
- Microsoft Certified, Azure Fundamentals (AZ-900)
- Microsoft 365 Certified: Fundamentals(MS-900)
Timeline
IT Support Specialist
TechGenius
10.2023 - 09.2024
IT Help Desk Support
TechGenius
11.2022 - 09.2023
Customer Service Representative
Woolworths
08.2019 - 06.2024
Bachelor of Computer Science and Engineering -
Lakireddy Balireddy College of Engineering
Master of Information Technology -
Swinburne University of Technology
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