Manisha
Paradise,SA
Summary
Personable and dedicated Customer Service Representative with extensive experience in this field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Manav Rachna
Chandigarh, Chandigarh
01.2018 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Mentored new employees on procedures and policies to maximize team performance.
Customer Service Executive
Allengers Medical system
Chandigarh, Chandigarh
04.2013 - 03.2017
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Collaborated with other departments to ensure customer satisfaction.
- Performed follow-up calls to customers regarding their inquiries or orders.
- Provided technical support when necessary to resolve complex problems.
- Responded promptly to emails sent by customers seeking assistance.
- Liaised between the company and its partners in order to provide better service.
- Explained benefits and advantages of different product and service offerings to customers.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
Customer Support Specialist
Vishwa bharti
Sundernagar, Himachal Pradesh
04.2009 - 03.2013
- Assisted customers with product installation, troubleshooting, and usage questions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
Education
MBA - Human Resources
Sikkim Manipal
Chandigarh04-2015
Master of Science - Physics
Bhopal University
Chandigarh04-2007
Bachelor of Science - Non Medical
GGDSD
Baijnath04-2003
Skills
- Assertiveness
- Shipping and Logistics
- CRM software proficiency
- Customer satisfaction measurement
- Compassion and Empathy
- Strong Communication Skills
- Resource Management
- Inbound and Outbound Calling
- Product Knowledge
- Call Management
- Consultative Sales
- Data Collection
- Complaint resolution
- Report Generation
- Customer consulting
- Retail sales customer service
- Critical Thinking
- Microsoft Office Suite
- Administrative Support
- Microsoft Outlook
- Typing proficiency
- Multi-Task Management
Accomplishments
- Best Employee Award
Timeline
Customer Service Representative
Manav Rachna
01.2018 - 04.2024
Customer Service Executive
Allengers Medical system
04.2013 - 03.2017
Customer Support Specialist
Vishwa bharti
04.2009 - 03.2013
MBA - Human Resources
Sikkim Manipal
Master of Science - Physics
Bhopal University
Bachelor of Science - Non Medical
GGDSD