Manisha Anttal
Clyde North,VIC
Summary
Proven leader with a track record of enhancing customer satisfaction at Brodies Chicken & Burgers by overhauling service protocols. Skilled in team leadership and complex problem-solving, significantly improved team productivity and customer engagement. Excelled in verbal communication, mentoring junior staff, and managing high-volume inquiries, consistently exceeding targets.
Overview
5
5
years of professional experience
Work History
Manager
Brodies Chicken & Burgers
10.2021 - 12.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Cutomer Service
H&M
09.2020 - 12.2021
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
Receptionist
ICICI Bank
03.2019 - 01.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Diploma In Early Childhood Education And Care - Child Care
Victoria University
Melbourne, VICCertificate III - Early Childhood Education
SPES Education
Melbourne, VIC10.2024
Master Of Business Administration - Business
Holmes Institute
Gold Coast, QLD07.2023
Master Of Professional Accounting - Accounting
Holmes Institute
Gold Coast02.2023
Skills
- Verbal and written communication
- Organizational Skills
- Relationship Building
- MS Office
Timeline
Manager
Brodies Chicken & Burgers
10.2021 - 12.2023
Cutomer Service
H&M
09.2020 - 12.2021
Receptionist
ICICI Bank
03.2019 - 01.2020
Diploma In Early Childhood Education And Care - Child Care
Victoria University
Certificate III - Early Childhood Education
SPES Education
Master Of Business Administration - Business
Holmes Institute
Master Of Professional Accounting - Accounting
Holmes Institute
Similar Profiles
Billy DowsBilly Dows
General Manager/Head of Growth at Coolabah Tree Café / Brodies Chicken & BurgersGeneral Manager/Head of Growth at Coolabah Tree Café / Brodies Chicken & Burgers
Diksha PrajaptDiksha Prajapt
Manager at Brodies Chicken & BurgersManager at Brodies Chicken & Burgers
Trey DarrTrey Darr
Food Handling at Brodies Chicken & BurgersFood Handling at Brodies Chicken & Burgers