RMS
Manisha Dhakal
Community Support Worker
Port Augusta,SA
Summary
To work, learn and pursue a professional career in Tourism and Hotel Management Industry and for a progressive organization in a highly motivating and challenging environment that provides the best opportunities to grow and utilize my potential to the fullest to achieve the organization’s goal while achieving my personal goals. Friendly guest service professional offering 7 years of superior service in hospitality industry. Strong hospitality knowledge and drive for cultivating guest loyalty. Proven success in overall different roles with training in RMS, POS, OPERA, SUNFISH, OYASIS.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
7
7
Certifications
3
3
Languages
Work History
Guest Service Agent
Hyatt Regency Dubai
01.2014 - 12.2017
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained consistent positive customer feedback.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Cara/ Community Service Worker
Port Augusta SA
02.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
- Used company software and databases to maintain records of services performed and patient conditions.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Conferred with supervisor to discuss patient condition and medical care.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments and shopping trips.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Front Office Receptionist
Quest
BELLA VISTA, NSW
12.2018 - 01.2020
- Adept on RMS
- Ensure that all registration cards and backup are stored in a neat, organized and structured manner to allow for quick access at a future date
- Ensure all guest queries are handled promptly and efficiently
- Ensure all administration work is completed for the day and prepared for the next day
- Daily diary management of both front desk & function events
- Capable of running and managing a whole shift independently
- Handle all media and public relations inquiries
- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Received and screened a high volume of internal and external communications, including fax, email and mai
- Dispersed incoming mail to correct recipients throughout the office departments
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Prepared meeting rooms and materials and recorded important information.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Answered questions about and trained 3 employees on RMS.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Restaurant Waitress
Ribs And Rumps
Sydney, NSW
01.2019 - 08.2019
- Completed credit payments via card processing systems.
- Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Checked identification for minimum age for sale of alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
Education
Graduate Certificate in Business - Tourism & Hospitality
International College of Management
02.2019 - 07.2019
Bachelor of Management Studies - Hotel Management
Nepal Academy of Tourism And Hotel Management
Nepal 01.2010 - 08.2013
High School Diploma -
Himalayan White House International College
Nepal 02.2008 - 02.2010
Master of Management - Tourism And Hospitality
ICMS
Manly, NSW 07.2020 - 12.2020
Skills
Fast Typingundefined
Certification
School Leaving Certificate(2008)
Accomplishments
● Organized Finali Mondiali – Dinner in Ferrari World Abu Dhabi event with more than 1,800 attendees.
● Handled wedding event with more than 800 attendees.
● Hyatt Regency Dubai & Galleria - Handled GM conference
● Hyatt Regency Dubai & Galleria - Empowered a Gold
Certificate for bringing Hystar from the guest.
● Hyatt Regency Dubai & Galleria- Empowered for
contributing to achieve the monthly department budget.
● Hyatt Regency Dubai & Galleria - Empowered as Employee
of the month.
● Level 1 Barista training.
Software
OPERA
OYASIS
SUNFISH
CMS
POS
Timeline
Cara/ Community Service Worker
Port Augusta SA
02.2021 - Current
Master of Management - Tourism And Hospitality
ICMS
07.2020 - 12.2020
Graduate Certificate in Business - Tourism & Hospitality
International College of Management
02.2019 - 07.2019
Restaurant Waitress
Ribs And Rumps
01.2019 - 08.2019
Front Office Receptionist
Quest
12.2018 - 01.2020
Guest Service Agent
Hyatt Regency Dubai
01.2014 - 12.2017
Bachelor of Management Studies - Hotel Management
Nepal Academy of Tourism And Hotel Management
01.2010 - 08.2013
High School Diploma -
Himalayan White House International College
02.2008 - 02.2010
School Leaving Certificate(2008)
High Secondary Certificate(2011)
Bachelor of Tourism and Hotel Management (2013)
Hyatt Regency Dubai & Galleria - Hyatt on Skill (online training)
KSL Hotel & Resort Malaysia - 6 month Industrial Traineeship (specialised in the fields: Food & Beverage, Front Office & Food production).
Level 1 Barista training.
Certificate 4 in Disability (Enrolled)
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