Manisha Dhakal

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client well-being.
• Used company software and databases to maintain records of services performed and patient conditions.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Documented residents' mental status, sleep and eating patterns in medical record books.
• Conferred with supervisor to discuss patient condition and medical care.
• Assisted patients with self-administered medications.
• Transported individuals to events and activities, medical appointments and shopping trips.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Correctly calculated inventory and ordered appropriate supplies.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Adept on RMS
• Ensure that all registration cards and backup are stored in neat, organized and structured manner to allow for quick access at future date
• Ensure all guest queries are handled promptly and efficiently
• Ensure all administration work is completed for day and prepared for next day
• Daily diary management of both front desk & function events
• Capable of running and managing whole shift independently
• Handle all media and public relations inquiries
• Made copies, sent faxes and handled all incoming and outgoing correspondence
• Received and screened high volume of internal and external communications, including fax, email and mail.
• Dispersed incoming mail to correct recipients throughout office departments
• Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
• Prepared meeting rooms and materials and recorded important information.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Answered questions about and trained 3 employees on RMS.
• Informed guests of hotel security features and offered details regarding fire and emergency procedures.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

• Completed credit payments via card processing systems.
• Performed specialized alcoholic beverage services such as bottle openings and chiller setup.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Up-sold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Checked identification for minimum age for sale of alcoholic beverages.
• Increased sales significantly by up-selling higher-end products to customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns

• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
• Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Informed customers about daily and seasonal specials.
• Maintained customer satisfaction by clarifying questions about orders and specialty items.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Maintained consistent positive customer feedback.
• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Increased sales significantly by up selling higher-end products to customers.

Sorted, organized and maintained files

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Used internal software to process reservations, check-ins and check-outs.
• Confirmed important personal and payment information for compliance with security and payment card industry standards.
• Transcribed phone messages and relayed to appropriate personnel.
• Collected room deposits, fees and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Introduced customers to resort amenities with pleasant and helpful demeanor.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Folded napkins and prepared silverware sets to provide adequate supply for host station.