Manisha Dissanayake
Fullarton,SA
Summary
Motivated full-time university student with diverse experience in the finance and customer service industries. Skilled in customer support, stakeholder management and decision making through various roles. Strong problem solving and communication abilities, further developed through hands on experience in fast paced team environments. Eager to continue learning and growing my skill set while contributing to organizational success.
Overview
2
2
years of professional experience
Work History
Hardship & Collections Consultant
Westpac Group
2024.03 - Current
- Working closely with vulnerable customers, experiencing financial difficulties.
- Identifying Customers financial challenges, supporting them through tailored solutions.
- Providing empathetic and clear communication with customers ensuring that I offer solutions that are in line with their financial needs and the bank's policies.
- Collaborating effectively with my team to share insights on complex cases and ensuring consistent approaches to hardship.
Finance Broker Intern
Noma Finance
2023.10 - 2024.01
- Engaged with clients to gather necessary documentation for loan applications, providing clear guidance on financial products and services.
- Coordinated between clients and financial institutions, maintaining strong communication to facilitate smooth loan approval processes.
- Conducted research on market trends and financial products to provide valuable insights to the brokerage team.
- Learned how to manage multiple tasks in a fast paced environment, balancing urgent client needs with administrative duties while ensuring attention to detail in all aspects of my work.
Restaurant Team Member
Zambrero
2023.03 - 2023.10
- Demonstrated flexibility by adapting to different roles and responsibilities as needed, whether it was assisting in the kitchen, handling inventory etc.
- Successfully managed multiple tasks in a high pressure environment, from preparing food to handing customer orders, all while meeting tight deadlines and maintaining accuracy and efficiency.
- Ensured compliance with food safety regulations and quality standards.
- worked closely with team members and managed daily challenges such as inventory shortages and customer complaints by applying critical thinking and decision making skills to ensure positive customer experiences.
Education
Double Degree - Economics, Banking & Finance
University of Adelaide
Adelaide, SA12.2026
Certificate III - Individual Support
Adelaide Institute of Business & Technology
Adelaide, SA02.2024
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- Integrity and Honesty
- Issue Resolution
Timeline
Hardship & Collections Consultant
Westpac Group
2024.03 - Current
Finance Broker Intern
Noma Finance
2023.10 - 2024.01
Restaurant Team Member
Zambrero
2023.03 - 2023.10
Double Degree - Economics, Banking & Finance
University of Adelaide
Certificate III - Individual Support
Adelaide Institute of Business & Technology
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