Manisha Gali
Technical Support Engineer
Hoppers Crossing
Summary
To integrate the professional qualification, skills and work experience in Information Technology with my personal interest and drive in the emerging concepts of Information Technology for a challenging and enriching journey ultimately leading to the value addition to the organizational goals. Currently Australian permanent resident seeking for a full time job.
Worked as Backup and Storage Engineer with DELL EMC, Bangalore from June 2021 to September 2022. Worked as Storage Technical Support Engineer with NetApp from September 2022 to June 2025.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
3
3
Languages
Work History
Storage Technical Support Engineer
NetApp
Hyderabad, India
09.2022 - 06.2025
- Diagnose and troubleshoot NetApp Storage Hardware Issues.
- Reproduce issues by re-creating scenarios in a lab environment.
- Design and implement NetApp storage systems, including installation, configuration, Firmware upgrades.
- Provide Technical support 24x7 on-call/email/chat support.
- Extensive experience and in-depth knowledge of ONTAP 7-mode and C-mode systems.
- ISCSI/NFS/CIFS/SAN Technologies.
- NetApp FAS series (7&C mode) AFF series and E-series advanced concepts of Data ONTAP.
- Will work on creating RAID groups, Aggregates and troubleshoot issues like disk failures, HOST PORT Failures, Link/Port down, CRC Errors, Firmware upgrades ( SP/Shelf/Disk/BMC ).
- Exposure in computer hardware and peripherals.
- Also troubleshoot on issues like upgrading certificates, node down issues, Takeover and giveback.
- Technologies: ONTAP, AFF, FAS, E-series, Storage-Grid
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Performed root cause analysis of reported issues to enact corrections.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Delivered Tier-3 support and SME input to internal and external customers.
L1 Backup and Storage Engineer
DELL EMC
Hyderabad, India
06.2021 - 09.2022
- Monitoring daily Backups status by supporting the client with 24
- 7 environments.
- In case of missed and failed backups, these will be escalated as a ticket and solved with in the given S.L.A.
- Creating Incidents and standard changes and assigning to the respective teams.
- Performs decommissioning of servers.
- Knowledge on Media Management activities like Drive failures, code upgrades and if any hardware issues raising case with Dell EMC support team to fix the issue.
- Sending Status reports of all Dell servers on daily basis to senior managements.
- Handling all Severity Tickets on Remedy, Service now ticketing tools.
- Worked on 11 backup Servers with more than 15000 clients.
- Configuration, Administration of networker servers.
- Troubleshooting of all backup failures.
- Knowledge on Service now incidence management, creating changes as per the requirement.
- Worked on ITIL concepts like Incident management, Work orders and Change management with in customer SLA.
- Managing the Tickets, Change queue in Service now.
- Managing Troubleshooting calls, Backup failures and sending Reports to clients on requests.
- Configuring backups, Schedules, Storage Policies based on the requests and Troubleshooting backup failures.
- Technologies: EMC Storage, VNX, EMC Networker, DPA, PPDM, ECS, Baas.
Education
Master of Science - ECE Specialized in Embedded System
Stanley College of Engineering And Technology
Hyderabad 01.2020 - 01.2022
Bachelor of Science - ECE
MVSR
Hyderabad 01.2017 - 01.2020
Diploma - ECE
KNPW
Hyderabad 01.2014 - 01.2017
SSC -
ST Paul’s Hi-tech High School
Hyderabad09.2014
Skills
EMC Networker, Break Fix
DPA, PPDM, BaaS
- Service now
- Storage domain
- NetApp Performance
- Performance Monitoring
VM Backups, Replication, Duplication
Tape Library, Media Tapes
- Good Communication
- Interpersonal Skills
- Strong work ethic
- Friendly and Positive Attitude
Confident & Determined
Accomplishments
- Awarded Certificate From C-DAC (CENTRE FOR DEVELOPMENT OF ADVANCED COMPUTING) for participating in the training program on “Electronic Product Design”
- Received Merit-Cum-Certificate of Appreciation from Trust Board for scoring good grades
- Certificate from “Acumen Eduventures Pvt.Ltd.” for Visiting and Participating in the industry
Timeline
Storage Technical Support Engineer
NetApp
09.2022 - 06.2025
L1 Backup and Storage Engineer
DELL EMC
06.2021 - 09.2022
Master of Science - ECE Specialized in Embedded System
Stanley College of Engineering And Technology
01.2020 - 01.2022
Bachelor of Science - ECE
MVSR
01.2017 - 01.2020
Diploma - ECE
KNPW
01.2014 - 01.2017
SSC -
ST Paul’s Hi-tech High School
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