MANISHA GANDHRAV

Supported more than 100 clients in achieving personal goals through goal-setting exercises and step-by-step guidance.

• Reduced client anxiety through active listening, problem-solving, and crisis intervention techniques.
• Encouraged self-care among clients by teaching coping strategies, stress management techniques, and relaxation exercises.
• Enhanced client well-being by providing empathetic and compassionate support in daily activities.
• Maintained confidentiality while documenting patient information according to company policies and procedure.
• Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
• Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
• Served as a reliable point of contact for families seeking updates on their loved one's progress or needing additional resources.
• Participated in ongoing professional development opportunities to stay current on best practices within field of mental health support.
• Contributed to positive team dynamics by maintaining open communication with colleagues about shared caseloads.
• Documented client progress in confidential files.
• Developed and implemented activities to help clients develop social and independent living skills.
• Provided clients with recommendations to community resources.
• Supported continuity of care after discharge with individualized discharge plans.
• Facilitated support groups for clients to discuss issues related to mental health.
• Educated clients and families about mental health issues, treatments and resources.

• To 6 5Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Kept clients engaged in social networks and communities for personal health and growth.
• Maintained detailed records of 5 to 6 clients everyday progress, interventions, and outcomes to ensure continuity of care across service providers.
• Mentored more than 50 new support workers by providing guidance, sharing best practices, and modelling effective client-cantered care techniques.
• Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
• Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
• Created, prepared, and delivered reports to various departments.
• Participated in professional development and training opportunities to enhance clinical skills.
• Developed and maintained strong relationships with community resources for successful referrals.

• Developed strong cooperative relationships with coworkers and managers.
• Learned all required tasks quickly to maximize performance.
• Contributed to team success by completing jobs quickly and accurately.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Operated register to process payments and collect cash payment for order totals.
• Addressed and resolved customer complaints in polite and professional manner.
• Contributed to positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
• Assisted with inventory counts and stocking of merchandise.
• Trained new team members by relaying information on company procedures and safety requirements.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
• Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
• Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
• Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
• Promoted culture of continuous learning within team by initiating training sessions, sharing best practices, and encouraging skill development.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Generated reports detailing findings and recommendations.
• Maintained database systems to track and analyze operational data.

• Led group therapy sessions, encouraging peer support and shared learning among participants.
• Collaborated with occupational therapists to develop comprehensive treatment plans for patients.
• Maintained accurate documentation of patient progress, ensuring efficient communication among healthcare team members.
• Participated in interdisciplinary meetings to discuss patient goals and coordinate effective care strategies.
• Promoted professional growth by attending workshops and training seminars on emerging trends in occupational therapy practice.
• Supported patient recovery by implementing therapeutic exercises and functional activities.
• Educated patients and families on conditions, treatments and home exercises.
• Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
• Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
• Helped clients with cognitive and mental health conditions to improve ability to think, learn and memorize.
• Consulted with direct-care staff to implement best methods to achieve therapy goals.
• Performed assessments during treatment to determine progress according to goals.