Manisha Gupta
Seven Hills,Australia
Summary
Organized and experienced at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
A confident, resilient, proactive, and self-motivated administrator with experience in various domains including Education, infrastructure, community engagement and counselling. Ability to work independently and as a part of team and under high pressure. Excellent communication skills, a demonstrated track record in engaging well with clients and colleagues at all levels. Proven leadership qualities with the ability to actively listen and effectively to encourage and welcome others opinion and feelings, a strong work commitment, and high professional & ethical standards. Ability to exercise confidentiality and maintain discretion with sensitive information.
Overview
14
14
years of professional experience
Work History
A/Education Monitoring ad Audit Officer
CSI Corporate Office
10.2022 - Current
- Work collaboratively with internal and external stakeholders to ensure the efficient delivery of Vocational training and traineeship programs
- Analyse and prepare report using Offender Integrated Management System (OIMS)and Business Objects and presenting through various pivot tables and graphs to improve operational efficiency and decision making. Prepare working papers, reports and supporting documentation for audit findings.
- Follow up on the course delivery, progress, and paperwork completion using Ready Apprenticeship external portal and Sarina Russo report in accordance with departmental policy and regulatory standards to regularly monitor and perform audit activities ensuring compliance with quality standards of training programs
- Provide evidence-based advice and reports to senior management in relation to vocation courses, traineeship/apprenticeship, Core skill Assessments, Statement of Training and Employment and Driver Knowledge tests using fact from EDRMS, OIMS, Business Objects using EXCEL
- Other ad hoc duties are creating AVETI login for staff and inmates, resolving Offender Access Computer and course delivery related OIMS queries, creating and adding the vocational courses in OIMS from all the centres across NSW.
- Cultivate mutually beneficial relationships with internal and external stakeholders to facilitate improved business operations.
- Develop high-level knowledge of business goals, policies and procedures to establish foundation for targeted problem solutions.
A/Assessment and Planning Officer
Dillwynia correctional Centre
09.2022 - 10.2022
A/Assessment and Planning Officer
Geoffrey Pearce correctional Centre
04.2021 - 04.2022
- Responsible for the duties of (Supervisor) Education Coordinator officer for 3 months in the absence of ESC at GPCC
- Responsible to conduct Education and Employment Planning Interviews, Exit interviews/ Statement of Employment and Training, training program delivery Attend Education referrals and work on them Conduct core Skills Assessments, Drivers Knowledge Test, assist in library Informing inmates of new classes and seek their interests to get the enrolled in vocational courses and follow the whole process Sending notes for the inmates for vocational programs and liaising with the trainers to execute the delivery of the courses
- Attend any other education related inmate enquiries Familiar with OIMS, TRIM etc
Scheduling Officer
Mary Wade Correctional Centre
04.2022 - 08.2022
Scheduling Officer
SPC, Long Bay And Mary Wade Correctional Centre
11.2019 - 03.2021
- Responsible for planning, generating, scratching the roster allocating post according to the rank of the officers and entering changes in WFM, reconciling the roster, over time and recording leave as per policies, procedure and guidelines set by the department
- Manage official records using EDRMS
- Developed procedures for documenting and reporting delays.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Enrolment Officer
LTT Group
07.2019 - 11.2019
- Responsible for conducting meetings and presentation, processing enrolments, uploading units of competencies to get the correct claim following RTO’s rules and procedures using VETtrak and Salesforce software systems
- Research and keep students updated with changed rules and superseded courses/course codes to be used using training.gov.au website.
Administrator
ASG (Australian Scholarship Group)
05.2016 - 04.2019
- Responsible for providing support to the management and the staff
- Managing, arranging and scheduling appointments to conduct in-home and group presentations Entering leads, support team, resolve their issues related to Salesforce and ensuring that they are contacted and managed with turnaround times in salesforce, providing after sale ongoing high standard customer service support, identifying and resolving their enquiries, gathering feedback and writing quarterly reports
- Leveraging relationships and generating quality leads by organizing weekdays’ and weekends’ events (Baby Expos, Early Learning Centres, Schools, Community play Groups, super-stores etc.) provide the team with all the support material for the event to help the team to deliver good results Arranging equipment and printed material, maintaining office store, pantry, stationery requirements and other ad-hoc duties.
Business Analyst
Adactin Group
05.2015 - 12.2015
- Project: Planning Viewer: geo-spatial application that provides public access to the map layers for certain planning maps incorporated by reference in environmental planning instruments made under the Environmental Planning and Assessment Act 1979
- Client: Department of Planning and Environment, NSW Government
- Preparing requirement test matrix, Writing cases for end to end regression Executing test cases and logging defects in Mantis BT
Founder : Institute project for under-privileged children
Genie Convent School
03.2010 - 02.2015
- Set goals and priorities to provide education
- Prepared a range of documents for accreditation and regular inspection of the institution, kept records of government schemes for eligible student, developed advertising strategies and policies and approved the annual academic, sports and extra-curricular activities and maintained academic records of the staff members, dealing with venders and suppliers and other stakeholders
- Prepared teaching and learning material and provided children and staff support when needed.
Skills
- OIMS-Offender Integrated Management System
- EDRMS-Electronic Documents and Records System
- WFM- Workforce Management System
- VETtrak- Student Management system for RTO compliance
- BO – SAP BusinessObjects BI Platform
- CRM –Salesforce, Windows7/10, Mac OSX
- Microsoft Office- MS Word, Power Point, Outlook, Excel 2010/2013
Education Certifications
- Pursuing Diploma in Leadership and management, BSI learning, Australia, 2023
- Diploma of project Management, BSI learning, Australia, 2021, 2022
- Return to work coordinator Certificate, SIRA, Australia, 2019
- Graduation in Economics, University of Kumaun, India, 1997
- Training of soft-skills development, Infosys, India, 2004
Personal Information
Visa Status: Australian Citizen
Community Service
- Australian Red-Cross, Harris Park, NSW
- ARV Anglican Aged Care, Penrith, NSW
- Rotary International, Penrith, NSW
References
1. Toni Bird CSI Project Officer Education Services, Corrections Industry & Capacity, Work Readiness Team
email- toni.bird@dcj.nsw.gov.au,
Contact Number- 02 4582 2456
2. Mirza Mohtaj, Senior Assistant Superintendent,
email- mirza.mohtaj@dcj.nsw.gov.au
Contact Number- 02 4582 2544
Timeline
A/Education Monitoring ad Audit Officer
CSI Corporate Office
10.2022 - Current
A/Assessment and Planning Officer
Dillwynia correctional Centre
09.2022 - 10.2022
Scheduling Officer
Mary Wade Correctional Centre
04.2022 - 08.2022
A/Assessment and Planning Officer
Geoffrey Pearce correctional Centre
04.2021 - 04.2022
Scheduling Officer
SPC, Long Bay And Mary Wade Correctional Centre
11.2019 - 03.2021
Enrolment Officer
LTT Group
07.2019 - 11.2019
Administrator
ASG (Australian Scholarship Group)
05.2016 - 04.2019
Business Analyst
Adactin Group
05.2015 - 12.2015
Founder : Institute project for under-privileged children
Genie Convent School
03.2010 - 02.2015