MANISHA HASSEEA
Summary
Motivated Customer Service Representative committed to providing high-quality service for superior guest experiences. Positive, infectious personality with excellent interpersonal and relationship-building skills, improving customer satisfaction and loyalty.
Overview
11
11
years of professional experience
Work History
Digital Coach at Orange Expo 2011
Orange Business Services
05.2011
- Trained to demonstrate and explain the features of the ‘Tablets’ to be used in schools to members of the public present at the Expo
Trainee
Tourism Employees Welfare Fund (TEWF)
06.2011 - 12.2011
- Perform tasks in the field of accounting, events organisation and reception
- Help in the organisation of an open day at the Water Park for TEWF members and their family
Customer Service Agent
Airmate Ltd
06.2013 - 03.2022
- Answering passengers’ emails received from Air Mauritius inbox
- Dealing with corporate clients’ bookings
- Handling the social media platforms
- Handling passengers’ surveys and feedback forms
- Provide information related to flight operations
- Make flight bookings, inform about rates, alternative routes
- Advise passengers and other stakeholders as regards to flight irregularities and reschedule time of arrival or departure
- Record complaints from customers and channel to the proper service unit
- Perform other administrative activities
Education
Bsc - Tourism Leisure and Recreation Management
University of Mauritius
01.2014
A levels - Economics, Accounts and Business
Loreto College Mahebourg
01.2008
Skills
- Microsoft Office
Personal Information
- Date of Birth: 02/20/89
- Gender: Female
- Nationality: Mauritian
- Marital Status: Married
Hobbies and Interests
- Exercises
- Music
- Cooking
Timeline
Customer Service Agent
Airmate Ltd
06.2013 - 03.2022
Trainee
Tourism Employees Welfare Fund (TEWF)
06.2011 - 12.2011
Digital Coach at Orange Expo 2011
Orange Business Services
05.2011
Bsc - Tourism Leisure and Recreation Management
University of Mauritius
A levels - Economics, Accounts and Business
Loreto College Mahebourg
Similar Profiles
CHETAN BARHATECHETAN BARHATE
Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)Incident Manager at Orange Business Services (ManpowerGroup Services India Pvt. Ltd.)
Takis KirkisTakis Kirkis
Customer Service Manager at Orange Business ServicesCustomer Service Manager at Orange Business Services
Nashim KhanNashim Khan
Senior Technical Consultant at Orange Business ServicesSenior Technical Consultant at Orange Business Services
Fatma TurkyFatma Turky
Lead Customer Service and Success Manager at Orange Business ServicesLead Customer Service and Success Manager at Orange Business Services
Ira ThakurIra Thakur
Service Delivery Manager at EricssonService Delivery Manager at Ericsson