Manisha Kotecha
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
35
35
years of professional experience
Work History
Consumer Engagement Unit - Administration
Royal Perth Hospital
11.2021 - Current
- First point of call when handling concerns for patients and their families
- Responded to patient concerns and questions with compassionate and knowledgeable service
- Logging all feedback using the hospital system to ensure all data and accurate information is established
- Reporting ad analysing trends to identify areas which require further development
- Processing payments to Consumers and helping the Consumer Development Officer in their role to streamline and move closer in the vision of the hospital
Communications Operator
Royal Perth Hospital
11.2013 - 11.2021
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Performed minor troubleshooting on communications equipment to alleviate downtime.
CREDIT CONTROLLER
Semta UK
01.2004 - 01.2005
TEAM SUPERVISOR
Standard Life
01.2002 - 01.2003
CUSTOMER SERVICES ADVISOR & SUPERVISOR
Halifax Bank of Scotland
01.1989 - 01.2002
Skills
- Excellent customer service
- Windows proficient
- Professional telephone manner
- Schedule coordination
- Keen problem solver
Timeline
Consumer Engagement Unit - Administration
Royal Perth Hospital
11.2021 - Current
Communications Operator
Royal Perth Hospital
11.2013 - 11.2021
CREDIT CONTROLLER
Semta UK
01.2004 - 01.2005
TEAM SUPERVISOR
Standard Life
01.2002 - 01.2003
CUSTOMER SERVICES ADVISOR & SUPERVISOR
Halifax Bank of Scotland
01.1989 - 01.2002
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