MANISHA KUMARI
Bardia
Summary
Detail-oriented accounts payable clerk with expertise in a wide range of accounts payable functions. Demonstrates accuracy, efficiency, and sound judgment in all tasks. Highly organized and skilled at prioritizing requirements to meet tight deadlines and maintain strict financial controls. Thrives in both autonomous and team-focused environments, consistently delivering exceptional performance. Experienced customer service representative with a strong background in problem-solving and customer-centric solutions. Has a proven track record of resolving customer inquiries quickly and efficiently. Passionate about providing excellent customer service and ensuring customer satisfaction.
Overview
10
10
years of professional experience
Work History
Accounts Payable Clerk
Start up Firm
04.2022 - 10.2022
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Improved vendor relationships through diligent communication and prompt issue resolution.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Reduced late payment penalties by closely monitoring due dates and managing timely payments.
Customer Service Representative
Woolworths
08.2021 - 01.2022
- Handled customer enquiries via phone and chat
- Provided timely and accurate information to customers regarding their orders, its delivery, product, and promotion details, etc
- Liaising with stores manager and truck drivers regarding product availability and delays in order delivery respectively as and when required
- Resolved customer complaints and issues in a timely manner
- Opening and updating customer accounts
- Investigating and processing claims and returns also re-issuing the order when required
- Worked in a team environment to ensure customer inquiries were answered promptly and accurately
- Coordinated with other departments to ensure customer service objectives were met
- Maintain91% first contact resolution rate, demonstrating strong problem solving and troubleshooting skills
Trainee Educator
OAC (Only About Children) Childcare
06.2021 - 08.2021
Reconciliation Analyst
Silver Skills Private Limited
02.2014 - 05.2015
- My core work was to audit payable sheets and check compliance with the policies of respective multinational companies and approving them accordingly
Intern
Reputed CS Firm
02.2013 - 02.2014
- Incorporation of companies
- Changing of name of a company
- Annual filing
- Filing of DIN (director identification number)
- Application of digital signature
- Preparation of compliance certificate of companies
- Winding up of company
- Other filing related works of a company
- Auditing of payable sheets
Education
Executive Level of Company Secretaryship -
Institute of Company Secretaries of India (ICSI)
01.2011
Bachelor of Commerce - undefined
Andhra University
06.2008
Skills
- Basic SQL
- Administered Financial Processes: Assisted in processing accounts payable and receivable, supporting the accurate management of transactions and ensuring timely payments
- Data Entry & Documentation: Managed general office administration tasks, including accurate data entry, filing, and document organization to maintain efficient office operations
- Software Proficiency: Gained hands-on experience with Microsoft Dynamics365 Business Central and MS Office Suite (Excel, Word, Outlook), assisting with invoicing and financial tracking
- Communication & Query Resolution: Responded to internal and external inquiries, providing clear and accurate information in a professional manner via phone and email
- Organized and Managed Workload: Developed strong time management and organizational skills, effectively prioritizing tasks to meet deadlines and assist the team with various administrative needs
- Team Collaboration & Independent Work: Worked both independently and within a team environment to support operational staff and ensure smooth daily business functions
- Problem-Solving: Demonstrated initiative in identifying and addressing small issues related to finance and administration, contributing to continuous workflow improvement
- Attention to Detail: Ensured the accuracy of financial records, invoices, and payroll by performing careful checks and balancing tasks in high-pressure situations
- Customer Service & Support: Delivered high-quality customer service by handling both internal and external queries efficiently, helping to maintain strong business relationships
Hobbies and Interests
Travelling, Cooking, Art and craft, Reading books
Timeline
Accounts Payable Clerk
Start up Firm
04.2022 - 10.2022
Customer Service Representative
Woolworths
08.2021 - 01.2022
Trainee Educator
OAC (Only About Children) Childcare
06.2021 - 08.2021
Reconciliation Analyst
Silver Skills Private Limited
02.2014 - 05.2015
Intern
Reputed CS Firm
02.2013 - 02.2014
Bachelor of Commerce - undefined
Andhra University
Executive Level of Company Secretaryship -
Institute of Company Secretaries of India (ICSI)
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