Manisha Madhu

Responsibility: Requirement Gathering, Solution Designing & Documentation, Stakeholder Management, Fit Gap Analysis, Change Management and Communication, Testing and Validation

Project: Duck Creek (Forms and Communication) MDA National Insurance.

Contribution:

• Leading the integration of SmartComm and Duck Creek for end to end automation of policyholder comms and document generation, ensuring seamless communication channels between core systems and external platforms.
• Work closely with stakeholders and cross functional teams to gather requirements, define use cases and create comprehensive solutions for communication management.
• Work with business for designing and developing communication templates using SmartComm to support various policy and billing related documents including reminders and follow-ups.
• Performed testing and troubleshooting for SmartComm and Duck Creek systems, ensuring seamless communication between PAS and external platform.

Responsibility : Project Management, Requirement Gathering, Delivery Plan and Timeline Management, Resourcing, Task Management.

Projects: Duck Creek BHSI, Duck Creek Hollard, Bordereau Automation Tool, Submission System, Camunda BPMN, CRM Modernization, Building Valuation Tool, Workflow Management

Contribution :

• Duck Creek product handling for Australia and US customers.
• Handled Duck Creek Policy as well as Billing Modules.
• Managing implementations in areas of Policy Admin System , Headless implementation , Unified Front end, General Liability LOB, Project scoping, Integration with Underwriting bench, Fit gap analysis , Assumptions and Estimation
• Experience in preparing RFPs, RFIs for new clients. Working on the Discovery Phase of new businesses.
• Requirement gathering , managing, and documenting business/functional requirements, gap and impact analysis, stakeholder communication and establishing functional checkpoints.
• Regular client interaction to understand the expectation from a requirement perspective
• Creation of mapping document for Duck Creek downstream Data Integration projects.
• Working closely with technical team' and architects for solution/technical design – ensure business objective is achieved in technical design.

Responsibility: Project Management, Requirement Gathering, Delivery Plan and Timeline Management, Resourcing, Task Management

Projects: International Reservation System (IRS), Data Warehouse (EDW), CRM, AP Integration with Duck Creek

Contribution:

• Preparation of project plan and tracking all the backlog items.
• Responsible for getting estimation done for all requirements, provide story points to all user stories and perform the sprint planning accordingly.
• Responsible to do all the research work to understand the generic expectation from an application during initiation of the project.
• Analysis as-is and to-be state of the functionality and perform Gap analysis.
• Preparation of various requirement documents like wireframes/proto-types, flow charts, BRDs, FSDs etc. as per CMMI level 5 standard.
• Work as a functional architect to provide solutions and clarity requirements of a stakeholder

Responsibility: Requirement gathering, Delivery Plan execution, Analysis, Status update, Walkthroughs

Projects: HRMS, Workline HR, Master Data Management (MDM), Workflow Management System (WFMS)

Contribution:

• Responsible for conducting multiple requirements gathering sessions to facilitate all change requests and enhancements.
• Preparation of BRD, FSD, RTM, Sprints, user stories etc.
• Backlog handling in TFS and Work with the team to determine story points and complete sprint planning.
• Perform all agile events in the project.
• Responsible for providing timelines and estimations for each requirement with collaboration with dev team.
• Responsible for all client communication for status update, query resolution and clarifications

Responsibility: Requirement gathering, Documentation, Test cases review and execution Sanity, Status Update

Projects: Reinsurance Tool, Open Data Source (ODS), Reservation System

Contribution:

• Ensured to provide project's status update on a regular basis and provide demo to clients on all new functionalities
• Requirement gathering , documentation, regular connect with the stakeholders.
• Co-ordinate with development, architect and testing team to ensure smooth delivery of the project.
• Prepared Business Requirement Documents (BRD ), System Requirement Specifications ( SRS), Requirement Traceability Matrix ( RTM ).

Responsibility: Requirement gathering, Gap Analysis, Documentation, Product Walkthroughs, Test cases review and execution, Sanity

Projects: DHFL Pramerica, AIA-Hong Kong, India First Life, Aviva India

Contribution:

• Produce detailed business and functional/non-functional requirement specifications from initial requirements
• Part of BAFO discussion to understand and analyse client's requirement and identity in-scope & out of scope items on the basis of Integral Life base functionality.
• Relate new business requirements/rules to current work processes and identify gaps under Gap Analysis .
• Having good client facing skills and the ability to work/communicate with internal and external clients to develop and interpret business requirements.
• Well verged with Life Asia/ AS400 system/ Genius and Opus system for Life, Group and General Insurance.
• Preparing and reviewing BRD and getting the User sign off on all BRDs before starting any development.

Responsibility: Process Manuals, SOPs, Capacity Utilization record, Policy Life cycle processing , Endorsement and claims management , US and UK Insurance and Reinsurance business

Projects: Property and Casualty Insurance and Reinsurance

Contribution:

• Underwriting support to handle US and UK Insurance and Reinsurance business with endorsement handling.
• Responsible to handle all complex RI endorsement for Property Insurance.
• Set Service Level Agreement (SLA) for all tasks and then review them after every six months.
• Expertise in transitioning new business from Onshore

Responsibility: Audit Processing, Claims, Reconciliation, MIS Reporting

Projects: Lloyd's Insurance and Reinsurance

Contribution:

• Responsible for audit of Xchanging Transaction Process Business supporting Lloyds side of claims business, and reconciliation of financials, i.e. Reserves, settlements of indemnity and fees of ECF.
• Responsible for taking action on all insurance claims for sending it to the next level under Awaiting action activity (LIRMA)