Manisha Negi
Melbourne,VIC
Summary
I am a dedicated and customer-focused hospitality professional committed to delivering exceptional service with warmth and professionalism. Possessing strong communication skills and a keen attention to detail, I excel in creating positive guest experiences while effectively multitasking in fast-paced environments. I take pride in my ability to collaborate with teams, adapt to diverse situations, and uphold the highest standards of service. Eager to contribute my skills to a welcoming and professional hospitality team."
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook Shift Leader
Roll'd vietnamese restaurant
Ringwood, Melburne
01.2022 - Current
- Food Preparation – Preparing fresh ingredients, including meats, vegetables, and sauces, to ensure authentic Vietnamese flavors.
- Cooking & Plating – Cooking dishes according to Roll’d standards and ensuring presentation aligns with brand expectations.
- Quality Control – Maintaining high food quality, checking freshness, and ensuring consistency in taste.
- Kitchen Hygiene & Safety – Following food safety regulations, keeping workstations clean, and adhering to hygiene protocols.
- Team Collaboration – Working efficiently with kitchen staff to ensure smooth service during peak hours.
- Inventory Management – Monitoring ingredient levels and assisting with stock replenishment.
- Customer Interaction – Occasionally engaging with customers, answering food-related questions, and ensuring satisfaction.
Front of House Employee
Subway
Boronia, Melburne
01.2021 - 01.2022
- Customer Service Excellence – Greet customers warmly, take accurate orders, and ensure a pleasant dining experience.
- Food Preparation – Assemble sandwiches, salads, and wraps according to Subway’s standards.
- Cash Handling – Operate the register, process payments, and provide correct change.
- Teamwork – Collaborate with coworkers to maintain efficiency during busy hours.
- Cleanliness & Hygiene – Follow food safety protocols, sanitize workstations, and ensure a clean environment.
- Inventory Management – Restock ingredients and monitor supply levels.
- Adherence to Company Policies – Follow Subway’s guidelines for food handling, customer service, and workplace conduct.
Education
Certificate And Diploma of Hospitality Management - Hospitality Management
Lonsdale Institute
Melbourne, VIC01-2022
Skills
- Customer Service – Providing excellent service and ensuring guests have a positive experience
- Communication – Clear and professional interaction with customers and colleagues
- Multitasking – handling multiple responsibilities efficiently, especially in fast-paced environments
- Problem-Solving – Quickly addressing guest concerns and finding solutions
- Attention to Detail – Ensuring cleanliness, accuracy in orders
- Teamwork: collaborating with coworkers to maintain smooth operations
- Adaptability – Adjusting to different situations and guest needs
- Time Management – Prioritizing tasks effectively to meet deadlines and customer expectations
Certification
Qualifications & Certifications
- Responsible Service of Alcohol (RSA) – Certified to serve alcohol responsibly, ensuring compliance with regulations.
- Food Safety Certification – Trained in food handling, hygiene standards, and safety protocols.
- Certificate IV in Hospitality Industry – Advanced knowledge of hospitality operations, customer service, and business management.
- Diploma of Hospitality Industry – Comprehensive training in leadership, event management, and high-level hospitality service.
Languages
English
Professional
Hindi
Professional
Timeline
Cook Shift Leader
Roll'd vietnamese restaurant
01.2022 - Current
Front of House Employee
Subway
01.2021 - 01.2022
Certificate And Diploma of Hospitality Management - Hospitality Management
Lonsdale Institute
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