MANISHA SHARMA
Melbourne,VIC
Summary
A rigorous, task-driven professional with substantial experience in data analyst, customer service, office management, and admin duties. Possess incomparable ability to perform accurate and efficient entry of data into MS Excel. Maintained 99% accuracy in fast-paced data analyst position.
Overview
9
9
years of professional experience
Work History
Junior Data Entry Analyst
Sheertex
Melbourne, VIC
07.2021 - Current
- Extract data from various platforms and recorded it in excel spreadsheet.
- Prepared customized reports for data analysts using Microsoft Excel.
- Extracted, Analyzed and Presented data in Graphical format using MS Excel, such a way that helped stakeholders to make Business decisions.
- Organized data entry of work orders, including purchasing, shipping, receiving, and other admin tasks.
- Trained and Mentored new employees on proper protocols, work standards.
- Fulfilled all general duties such as preparing, checking, verifying, and processing client’s data and information.
- Entered all customer orders and shipping/tracking records with over 99% accuracy.
- Received frequent commendations from supervisor and clients.
- Increased speed of all data entry tasks by 40% over previous data entry clerk.
- Used MYOB to enter invoices and receipts.
- Monitored company inventory to keep stock levels and databases updated.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Identified issues, analyzed information and provided solutions to problems.
Customer service rep
The Cheesecake Shop
Melbourne, VIC
10.2014 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Bachelor of Applied Mathematics -
University of Newcastle
12.2019
Skills
- Advanced Microsoft Excel Functions
- Data collection and reporting
- Office administration
- Attention to Detail
- Strong Critical Thinking skills to find conclusions
- Excellent written and verbal communication skills
- MYOB Proficient
- Flexible and Adaptable
- Self-motivated professional
Timeline
Junior Data Entry Analyst
Sheertex
07.2021 - Current
Customer service rep
The Cheesecake Shop
10.2014 - Current
Bachelor of Applied Mathematics -
University of Newcastle
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