Manisha Shil
Bangalore
Summary
With over 10 years of experience, I specialize in recruitment, employee relations, training and development, and HR policy implementation. I have a proven track record of managing and enhancing talent acquisition strategies to attract top-tier candidates and streamline hiring processes. Skilled in resolving complex employee issues, I foster a positive work environment and implement HR initiatives that align with organizational goals. I excel at building strong relationships with stakeholders at all levels and providing strategic HR guidance to drive company success. My passion lies in creating a diverse and inclusive workplace culture that empowers employees to reach their full potential.
Overview
11
11
years of professional experience
Work History
Background Check UKIA
Accenture Solutions Private Limited
06.2023 - Current
- Facilitated compliance with Accenture's standard background check process for candidates by assisting South African stakeholders
- Verified that all employees met Accenture's standard background checks prior to receiving job offers
- Prepared and issued invoices for vendors
- Assisted the GALIA and UKIA team with onboarding and background check processes
- Monitored the status of candidate background checks using the SNOW platform
- Collaborated with vendors, stakeholders, and candidates to obtain updates
North America Absence Management Team
Accenture Solutions Private Limited
03.2021 - 05.2023
- Acted as an LOA Advocate, providing guidance and assistance for employee absence-related inquiries
- Served as the subject matter expert on all aspects of leave within the district, including FMLA, maternity, parental, personal, medical, and study leaves
- Collaborated with supervisors to track and monitor all district absences and leave, coordinating with management, payroll, employee relations, and benefits contacts
- Researched employee absences and applied relevant legal standards in accordance with federal, state, and district policies to resolve routine and complex cases
- Conducted policy calls with employees who submitted leave requests to explain the policies, terms, and conditions in detail
- Took responsibility for submitting timesheets for employees while they were on leave
- Verified documents supporting the leave types submitted by employees
- Utilized the ServiceNow platform to manage leave requests and approval processes
- Administered and processed requests for extended leave
UPS PROJECT (United Parcel Services)
04.2020 - 02.2021
- Analyzed and resolved low to high complexity problems
- Engaged in daily interactions with peers at Accenture before updating supervisors
- Provided moderate-level instructions on daily tasks and detailed guidance on new assignments
- Proficient in basic statistics and terminology relevant to day-to-day business operations
- Delivered backend HR services to support business operations
- Addressed and resolved daily queries from client
- Resolved complex queries and processed transactions in ServiceNow and Workday based on tickets submitted by client
- Resolved cases throughout the employee lifecycle, including hiring, onboarding, compensation and benefits, performance management, transfers, and termination
- Member of the Employee Data Management (EDM) team, assisting clients in resolving issues within the EDM scope
Sourcing/Channels Specialist
Cognizant Technology Solutions
09.2015 - 12.2019
- Conducted screening for both technical and non-technical roles
- Performed sourcing, triage, and talent mapping for relevant technical and non-technical roles
- Actively generated and delivered high-quality candidates for future pipeline needs by strategizing, identifying, researching, and screening top-tier talent, all while meeting aggressive team hiring goals
- Researched, mapped, and mined talent from the open web and other external social networks to build a talent pool for Google
- Maintained accurate, up-to-date, and compliant information in the candidate management system
- Sourced and developed passive candidates through networking, advanced internet searches, and research to build a talent pipeline for North America, APAC, and EMEA regions
- Collaborated closely with functional sourcing teams in the U.S
- To develop and complete profiles of talent leads for specific roles, skills, and educational backgrounds
Senior Client Support Executive, KA
TTK Services Private Limited
02.2014 - 09.2015
- Engaged in active customer listening, swiftly addressing concerns and promptly escalating significant issues to the supervisor
- Delivered exceptional customer service by attentively addressing concerns and providing informative responses
- Developed and communicated project plans and deadlines to ensure timely completion
- Analyzed problems using critical thinking skills, evaluated solutions, and made informed decisions
- Utilized Microsoft Excel to create spreadsheets for daily, weekly, and monthly reporting
- Prepared a variety of written communications, reports, and documents to facilitate seamless operations
Education
Marketing and Finance -
Presidency College
09.2013
Accounting and Finance -
Sambhram Academy of Management Studies
06.2011
Skills
- ServiceNow
- Team Management
- Employee data management
- Workday HCM
- Performance management
- Problem solving
- Stakeholder Management
- Sourcing
- Candidate Management
- Boolean search
Awards
- Employee of the month, Cognizant, 02/01/18
- Spotlight award, Cognizant, 09/01/17
- Unicorn Award, Cognizant, 07/01/16
Timeline
Background Check UKIA
Accenture Solutions Private Limited
06.2023 - Current
North America Absence Management Team
Accenture Solutions Private Limited
03.2021 - 05.2023
UPS PROJECT (United Parcel Services)
04.2020 - 02.2021
Sourcing/Channels Specialist
Cognizant Technology Solutions
09.2015 - 12.2019
Senior Client Support Executive, KA
TTK Services Private Limited
02.2014 - 09.2015
Marketing and Finance -
Presidency College
Accounting and Finance -
Sambhram Academy of Management Studies
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