Manisha Srivastava
Canberra,Australia
Summary
I am a Concession Manager for APG & Co and Sports craft at David Jones Canberra, overseeing six concession pads across men’s and women’s for Saba, Sports craft, and APG, with 8+ years’ experience across retail operations, marketing, and administration, with a track record in coordinating multi-site activity, managing stakeholder relationships and maintaining operational governance. Skilled in leadership, planning and scheduling (rostering and resourcing), performance reporting, stock and inventory control, risk and shrink management, and delivering consistent customer and brand outcomes. Now seeking a role in a Product/Program Administrator, or Project Management role.
Overview
2
2
years of professional experience
Work History
Concession Manager
APG and Sportscraft
Canberra, Australia
02.2025 - Current
- I was able to manage day-to-day operations across people, stock, and priorities, maintaining governance through accurate reporting, stock integrity, and risk controls. Successfully achieved sales targets within required timeframes and improved results vs previous year by applying data-led actions, operational planning, and stakeholder collaboration.
- Achievements:
- Leadership: Led and developed a team of 9 team members across six concession pads, coordinating daily priorities, ensuring consistent execution to brand and service standards. Better team performance through clear delegation, on-floor support, and structured routines that improved and helped strong sales results by 16%.
- Sales target Delivery: Delivered a 23% sales increase in the last quarter by improving KPI performance through consistent planning, smarter floor coverage, and targeted execution on high-turnover trading days. Achieved this by aligning daily priorities to customer behaviour and demand patterns, using a structured operating plan to optimise service, conversion, and sales.
- Logistics Planning: Strengthened stock availability and seasonal launch through forward planning of inventory movements, allocations, and launch timelines, supporting consistent delivery across retail and e-commerce demand. Maintained a smooth logistics flow receipting, replenishment, and new-season set-up enabling timely Spring/Summer launches and improving trading efficiency to help achieve sales targets.
- Stakeholder Engagement: Managed day-to-day stakeholder relationships within the David Jones concession environment, aligning APG & Co priorities with David Jones standards, trading requirements, and operational expectations. Built effective working standards with store teams and DJs to maintain clear communication, resolve issues early, and deliver smoother execution, stronger compliance, and improved commercial outcomes.
- Resource Management: Successfully did resourcing and rosters for a team of 9, aligning floor coverage to trading patterns for better productivity and service outcomes. Allocated responsibilities based on individual strengths and goals, supported by clear delegation and regular check-ins to maintain open communication, address gaps early, and continuously improve performance.
- Reporting and Governance: I did weekly head-office reporting, providing structured KPI summaries, performance insights, and customer/team feedback to support decision-making and maintain operational governance.
- Change Management: Implemented transformative changes, including timely team recognition and a shift to outcomes-based service delivery, resulting in improved performance, engagement, and partnership outcomes.
Sales Manager
Wittner Shoes
canberra, ACT
10.2024 - 02.2025
- Managed daily sales operations and ensured optimal stock levels.
- Trained and supported team members on product knowledge and customer service.
- Developed visual merchandising strategies to enhance store presentation.
Sales Consultant
Witchery
08.2023 - 09.2023
- Engaged customers to understand their needs and preferences.
- Maintained product knowledge to provide informed recommendations.
- Processed transactions accurately and efficiently at the point of sale.
- Collaborated with team members to enhance customer service experience.
Education
Diploma -
Project Management
Canberra, ACT01.2026
Masters - marketing and management
University of Canberra
Australia12.2024
Bachelor of Science - Fashion Media and communication
Amity University
India06.2016
Skills
- Leadership & team supervision
- Project & task coordination
- Scheduling, rostering & resource planning
- Project management
- Stakeholder management and communication
- Performance reporting
- KPI tracking
- Sales targets
- Operational governance & compliance
- Risk identification & mitigation
- Cross-functional collaboration & coordination
- Planning
- Prioritization
- Time management
Timeline
Concession Manager
APG and Sportscraft
02.2025 - Current
Sales Manager
Wittner Shoes
10.2024 - 02.2025
Sales Consultant
Witchery
08.2023 - 09.2023
Diploma -
Project Management
Masters - marketing and management
University of Canberra
Bachelor of Science - Fashion Media and communication
Amity University