Manishaben Vasava
Algester QLD ,Queensland
Summary
Proven leader with a track record of enhancing customer satisfaction and boosting sales at Pizza Hut through exceptional service and effective problem-solving. Skilled in POS system operation and team leadership, adept at fostering strong relationships with both customers and team members. Demonstrates adaptability and a positive attitude, driving continuous improvement in service quality.
Overview
6
6
years of professional experience
Work History
Shift Leader
Pizza Hut
Darra, QLD
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Pharmacist
Ayush Medical Store
Ahmedabad
09.2018 - 05.2023
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
Education
Bachelor Of Pharmacy - Healthcare
A.R.College of Pharmacy And G.H.Patel Institute of
Gujrat India 05.2018
Skills
Positive Attitude
Cash Handling
Team Leadership
Problem-Solving
Customer service focus
Decision-making capabilities
Strong verbal and written communication
Customer Service Management
POS System Operation
Complaint resolution
Multitasking Abilities
Organizational Skills
Active Listening
Time management abilities
Adaptability and Flexibility
Timeline
Shift Leader
Pizza Hut
10.2023 - Current
Pharmacist
Ayush Medical Store
09.2018 - 05.2023
Bachelor Of Pharmacy - Healthcare
A.R.College of Pharmacy And G.H.Patel Institute of