Manish Bahadur Pudasaini
Auburn,NSW
Summary
Driven Systems Administrator with years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data centre operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
6
6
years of professional experience
Work History
System Administrator Intern
Australian Technical And Management College
06.2023 - Current
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Configured and tested Windows Server operating systems with roles features.
- Integrated and updated software products to boost system compatibility.
- Provided assistance to all the staffs and student in ATMC
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Adopted cost-effective, useful solutions to implement into current systems.
Team Member
Woolworths Group
07.2017 - Current
- Addressed all the queries of customers promptly
- Worked with team members to achieve daily, weekly, and monthly targets
- Arranged the shelves and replaced the misplaced items to the proper location
- Assisted store team members in maintaining security in the store
- Finalized sales and collected payments by totalling order and accepted tender from customers
- Maintained cleanliness in counter area, floor, restrooms to ensure sanitation regulations are met
- Managed and monitored the store's inventory and replenished required stocks as required
IT Support Specialist
Active IT
01.2023 - 05.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Carrying out computer configuration, installation, assembly, disassembly & upgrade Managing users on Office 365 and Active Directory
- Performed Windows OS installation, upgrade and deployment
- Supported and handled end users and their reported problems
- Managed backup and recovery of data assets to safeguard system availability
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
- Used ticketing systems like TeamViewer Host, Teams,Splashtop and other remote applications to manage and process support actions and requests
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
Education
Bachelor of Information Technology -
Kent Institute Australia
Sydney, NSW2021
Diploma and Advanced Diploma of Information Technology -
Australia Institute of Business And Technology
Sydney, NSW2019
Skills
- Excellent Interpersonal & Communication Skills
- Self-Driven
- Adaptable
- Tech-savvy
- Team Player
- Customer Service
- Positive Attitude
- Time Management
- Problem-Solving
- Attention to detail
Timeline
System Administrator Intern
Australian Technical And Management College
06.2023 - Current
IT Support Specialist
Active IT
01.2023 - 05.2023
Team Member
Woolworths Group
07.2017 - Current
Bachelor of Information Technology -
Kent Institute Australia
Diploma and Advanced Diploma of Information Technology -
Australia Institute of Business And Technology
Technical Skills
• Operating Systems: Windows 10/11, Windows Server 2016/2019, macOS
• Hardware and Network: Installation, Upgradation, Assembly, Configuration and Maintenance
• Databases: SQL Server, Relational SQL
• Software: Adobe Reader, MS Office 365 Desktop Apps, Web Apps
• Cloud Technologies: Active Directory, MS Azure, MS SharePoint, MS Teams
• Networking: DHCP, DNS, TCP/IP, Router, Switches
• Ticketing: Jira, ServiceNow, Ninja RMM
• Languages: HTML, CSS, C#
Reference Available
On Request
Technical Skills
• Operating Systems: Windows 10/11, Windows Server 2016/2019, macOS
• Hardware and Network: Installation, Upgradation, Assembly, Configuration and Maintenance
• Databases: SQL Server, Relational SQL
• Software: Adobe Reader, MS Office 365 Desktop Apps, Web Apps
• Cloud Technologies: Active Directory, MS Azure, MS SharePoint, MS Teams
• Networking: DHCP, DNS, TCP/IP, Router, Switches
• Ticketing: Jira, ServiceNow, Ninja RMM
• Languages: HTML, CSS, C#
Reference Available
On Request
Technical Skills
• Operating Systems: Windows 10/11, Windows Server 2016/2019, macOS
• Hardware and Network: Installation, Upgradation, Assembly, Configuration and Maintenance
• Databases: SQL Server, Relational SQL
• Software: Adobe Reader, MS Office 365 Desktop Apps, Web Apps
• Cloud Technologies: Active Directory, MS Azure, MS SharePoint, MS Teams
• Networking: DHCP, DNS, TCP/IP, Router, Switches
• Ticketing: Jira, ServiceNow, Ninja RMM
• Languages: HTML, CSS, C#
Reference Available
On Request
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