Manita Gurung
Dubbo,NSW
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, Always willing to do/ want to learn new skills with positive attitude.
Overview
17
17
years of professional experience
Work History
Support Worker
Westhaven Pty Ltd
02.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Documented client progress and activities in accordance with agency policies and procedures.
Beautician
Global Beauty/ Crown Nails Dubbo
08.2009 - 04.2019
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Increased customer loyalty with exceptional customer service and follow-up care advice.
- Boosted salon revenue by upselling additional services and retail products during appointments.
- Utilized advanced techniques in hair removal, including waxing, threading, and laser procedures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mentored junior beauticians helping them refine their skills while offering guidance on best practices.
- Performed pedicures and manicures scheduled and walk-in customers daily.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Strengthened teamwork among staff through effective collaboration resulting in an enhanced overall customer experience.
Receptionist
Kantipur Dental College Teaching Hospital & Research Centre
09.2007 - 08.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
Education
MBA - Master in Business Administration
Holmes Institute
Sydney2016
Bachelor of Business (Accounting) -
Victoria University
01.2015
FNS60204 Advance Diploma of Accounting -
Academies Australasia Institute
01.2012
Completed English for Academic Purpose -
Australian Institute of Commerce and Language
01.2009
Skills
- OIT Course (Office Information Technology)
- Beautician Course
- Organizational and Planning skills on service industry
- Attention to details
- Problem analysis and resolution
- Information gathering and management
Others
- 07/July/2005, Participation in JCI Nepal JAYCEES, for ESP Training in Shardanagar Jaycees and its member, Chitwan Nepal
- Participation in Youth Red Cross Circle and its member in Shardanagar Chitwan Nepal, Chitwan Nepal
References
Mavleen Narayan, Support Worker, Westhaven pty ltd Dubbo NSW, 2830, 0414794372
Francine Friend, Team Leader, Westhaven Pty ltd, Dubbo NSW, 2830, 0472749530
Timeline
Support Worker
Westhaven Pty Ltd
02.2021 - Current
Beautician
Global Beauty/ Crown Nails Dubbo
08.2009 - 04.2019
Receptionist
Kantipur Dental College Teaching Hospital & Research Centre
09.2007 - 08.2008
MBA - Master in Business Administration
Holmes Institute
Bachelor of Business (Accounting) -
Victoria University
FNS60204 Advance Diploma of Accounting -
Academies Australasia Institute
Completed English for Academic Purpose -
Australian Institute of Commerce and Language
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