Summary
Overview
Work History
Education
Skills
Timeline
Generic

Manita Poudel

Granville,NSW

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

4
4
years of professional experience

Work History

IT Support Analyst

BIC,NSW
08.2023 - Current
  • Monitored helpdesk and responded to incoming tickets to address support needs.
  • Answered customer support inquiries via specialized ticket tracking platforms.
  • Created user accounts and managed access control.
  • Supported users with software, hardware and network issues.


Customer Service Cashier

PorterHouse Bistro
06.2021 - 08.2023
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Redeemed coupons to discount purchases.
  • Maintained awareness of surroundings and secured cash to minimize loss potential.

Manager

MacDonalds
07.2019 - 03.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Improved safety procedures to create safe working conditions for workers.

Customer Service Representative

NewsAgency
12.2020 - 06.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.

Education

Bachelors - BBIT

APIC
Parramatta, NSW
05.2023

Advanced Diploma - Information Technology

Academics Australasia(ACT)
Town Hall, NSW
06.2021

Skills

  • Rewards Programs
  • Shelving Items
  • Cash Register Operation
  • Recording Counts
  • POS Inventory System Operation
  • Customer Complaint Resolution
  • Telephone Management

Timeline

IT Support Analyst

BIC,NSW
08.2023 - Current

Customer Service Cashier

PorterHouse Bistro
06.2021 - 08.2023

Customer Service Representative

NewsAgency
12.2020 - 06.2021

Manager

MacDonalds
07.2019 - 03.2022

Bachelors - BBIT

APIC

Advanced Diploma - Information Technology

Academics Australasia(ACT)
Manita Poudel