Manita Poudel
Granville,NSW
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
IT Support Analyst
BIC,NSW
08.2023 - Current
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Created user accounts and managed access control.
- Supported users with software, hardware and network issues.
Customer Service Cashier
PorterHouse Bistro
06.2021 - 08.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Answered product questions using knowledge of sales and store promotions.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Manager
MacDonalds
07.2019 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
Customer Service Representative
NewsAgency
12.2020 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Education
Bachelors - BBIT
APIC
Parramatta, NSW05.2023
Advanced Diploma - Information Technology
Academics Australasia(ACT)
Town Hall, NSW06.2021
Skills
- Rewards Programs
- Shelving Items
- Cash Register Operation
- Recording Counts
- POS Inventory System Operation
- Customer Complaint Resolution
- Telephone Management
Timeline
IT Support Analyst
BIC,NSW
08.2023 - Current
Customer Service Cashier
PorterHouse Bistro
06.2021 - 08.2023
Customer Service Representative
NewsAgency
12.2020 - 06.2021
Manager
MacDonalds
07.2019 - 03.2022
Bachelors - BBIT
APIC
Advanced Diploma - Information Technology
Academics Australasia(ACT)