Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANI TEJA BOLLA

Belconnen,ACT

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement.Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Working Partner

The Coffee Club
02.2020 - 01.2024

Working Partner

The Coffee Club
10.2018 - 02.2020
  • Facilitated regular communication with clients to maintain transparency and build trust in our services.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Checked and tested foods to verify quality and temperature.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
  • Mentored junior staff members, providing guidance and support to develop their skills and career progression.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Motivated staff to perform at peak efficiency and quality.
  • Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.

Store Manager

BP Petroleum
07.2016 - 06.2018
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Profound knowledge of kitchen and food preparation equipment.
  • Oversee administrative tasks including but not limited to staff training, equipment handling, stock ordering and maintenance.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Prepare annual and monthly performance, budgets, cost analysis, reviews and additional quarterly reports.
  • Maximized productivity by keeping a detailed record of daily records of daily progress and identifying and rectifying areas for improvement.
  • Organizational cleanliness and maintenance in accordance with co-regulations.

Team Member

BP Petroleum
07.2013 - 06.2016
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Developed strong cooperative relationships with coworkers and managers.

Education

Master of Science - Information Technology

Charles Sturt University
Melbourne, VIC
02.2017

Skills

  • Operations Management
  • Customer Relationship Building
  • Operational Analysis
  • Staff Training and Development
  • Friendly, courteous, and service-oriented
  • Problem Resolution and Performance Tracking
  • Budget Control

Timeline

Working Partner

The Coffee Club
02.2020 - 01.2024

Working Partner

The Coffee Club
10.2018 - 02.2020

Store Manager

BP Petroleum
07.2016 - 06.2018

Team Member

BP Petroleum
07.2013 - 06.2016

Master of Science - Information Technology

Charles Sturt University

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MANI TEJA BOLLA