Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Software
Timeline
AssistantManager

Manith Pha

Prospect,SA

Summary

A dedicated and customer-oriented professional with a solid foundation in hospitality who is hoping to make a transition into retail. Knowledgeable about handling challenging circumstances, providing outstanding customer service, and preserving a positive and energetic environment, and communicating with a wide range of clients. Eager to contribute to a retail team and make sure consumers have a smooth and pleasurable shopping experience by utilizing teamwork and customer service experience

Overview

2
2

Years of Hospitality Industry

Work History

Front of House Employee

Mascavado
03.2024 - Current
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Managed approximately 20 incoming calls, per day from customers
  • Increased guest return rate through personable interactions and genuine interest in their dining preferences.
  • Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.

Social Media & Content Designer

Unisa
01.2024 - Current
  • Enhanced user experience by creating visually appealing and easily navigable content designs.
  • Answering over 15 students' emails and inboxes every day
  • Developed engaging multimedia content for diverse audiences, resulting in increased website traffic and user engagement.
  • Designed eye-catching graphics to support written content, enhancing visual appeal and boosting audience engagement levels.
  • Provided constructive feedback to team members on their work, fostering a collaborative environment focused on continuous learning and growth.

Back of House/Front of House Staff Member

Super Egg X Banban
03.2023 - 01.2024
  • Streamlined front of house operations by implementing effective organization and communication strategies with team members.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.

Education

Bachelor of Communication Design - Design And Visual Communications

University of South Australia
Adelaide, SA
12-2025

Skills

    • Strong Work Ethic
    • Team player attitude
    • Phone Etiquette
    • Cash handling proficiency
    • Up-selling strategies
    • Team Collaboration
      • Social Perceptiveness
      • Stock management
      • Adaptability and Flexibility
      • Problem-Solving
      • Customer Service
      • Cash Register Operations

Websites

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Software

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Microsoft Word

Microsoft Excel

Timeline

Front of House Employee

Mascavado
03.2024 - Current

Social Media & Content Designer

Unisa
01.2024 - Current

Back of House/Front of House Staff Member

Super Egg X Banban
03.2023 - 01.2024

Bachelor of Communication Design - Design And Visual Communications

University of South Australia

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Manith Pha