Manjil Parajuli
IT Support
Gungahlin,ACT
Summary
Friendly Help Desk Technician with more than 4 years experience in quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
IT Helpdesk
Canberra, Certis Security
02.2021 - Current
- Provide an excellent level of customer service to all staff
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Setting up accounts for new users
- Repairing and replacing equipment as necessary
- Testing new technology
- Knowledge-based lookup for quick access to answers and solutions
IT Support
Optus Headquarters
Sydney
06.2019 - 01.2021
- Completing other tasks and duties as assigned by the Service and Support Manager within the given time frame
- Troubleshooting issues thoroughly and collecting relevant information before escalating
- Identifying and escalating more complex problems or urgent situations to Senior team members
- Ensuring the security of data, network access, and backup systems
- Performing basic administration tasks (password resets, account creation/deletion) according to the company
- Installing and configuring PCs, networking devices, peripherals, and software
- Accessing serves and active directory, maintaining user accounts with respective group's policies
- Providing first-line support for our managed services clients through phone, email, and remote-control service
- Providing technical support to internal and external stakeholders
- Link similar jobs and tickets together
- Logging all incidents accurately in the company's internal ticketing system as well as communicating time frames with customers.
Android Application
University Project
02.2020 - 07.2020
- Android application
- Worked with 5 members University team to Design and implement android application phases
- Created a sample of a secret video recording application
- Worked as a team in investigating alternatives and technologies and presenting an effective application
- Successfully met the project criteria with outstanding results.
IT Support
Madan Bhandari college
01.2016 - 01.2018
- Nepal
- Installing and configuring PCs, networking devices, peripherals, and software
- Providing 1st line support/assistance through phone, email, and remote-control service
- Performing basic administration tasks (password resets, account creation/deletion) according to company standards
- Performed troubleshooting, researched, diagnosed, and resolved technical issues in Windows 10, and Windows Server 2012
- Provides day-to-day technical support to students
Education
Certificate - Professional Year Program
Indus Institute
04.2021 - 03.2022
Master's in ICT - information and Communication Technology
University of Sunshine Coast
07.2018 - 11.2020
Bachelor - Networking and Security
Islington College
01.2015 - 01.2018
Skills
Active Directory/Group Policies
undefinedTimeline
Certificate - Professional Year Program
Indus Institute
04.2021 - 03.2022
IT Helpdesk
Canberra, Certis Security
02.2021 - Current
Android Application
University Project
02.2020 - 07.2020
IT Support
Optus Headquarters
06.2019 - 01.2021
Master's in ICT - information and Communication Technology
University of Sunshine Coast
07.2018 - 11.2020
IT Support
Madan Bhandari college
01.2016 - 01.2018
Bachelor - Networking and Security
Islington College
01.2015 - 01.2018
Core Strengths
· Customer service.
· Windows 7 & 10, Mac OSX
· Windows Server 2016 & 2019
· AD, DHCP, DNS, GPO
· New User Induction/Exit
· Tier 1 level troubleshooting proficiency
· Microsoft Word, Outlook, PowerPoint
· System Backup - Shadow Protect
· Ticketing systems – Spiceworks
· Remote Support – TeamViewer
· VC – Zoom, Microsoft Teams
· Active Directory user management
· ADSL/NBN Router Setup
· Office 365 management
· MFD Support – Fuji Xerox
· Manage virtual machines
· Endpoint Protection – ESET
Reference
Kamal Krishna Joshi
Teqniko (IT support, Sydney)
joshikamal803@gmail.com
Binish Bhattarai
Optus Headquarters (Brisbane)
bbhattarai127@gmail.com
0424152505
Roshan Khadka
Project Coordinator & Support – Win 10
Information & Digital Services (IDS)
NSW Department of Communities and Justice Corporate Services
Roshan.khadka@justice.nsw.gov.au
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