Manjila Shakya
Blacktown,NSW
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.
Overview
3
3
years of professional experience
Work History
Desktop Support Analyst
Stantec
12.2021 - Current
- Used ITIL and Service now to prepare and create statistical and incident reports for departmental manager.
- Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for numerous clients.
- Coordinated with vendors to obtain necessary components and maintain smooth operations.
- Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Expedited problem resolution times through clear communication with users regarding their needs, expectations, and possible solutions to their challenges.
- Provided on-site and remote technical support to users.
- Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
IT Support
Eighty 20 Solutions
06.2021 - 12.2021
- Worked flexible hours across weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
Education
Master of Science - Computer Networking
Melbourne Institute of Technology
Sydney, NSW11.2019
Graduate Diploma - Good Manufacturing Practice
University of Technology
Sydney, NSW10.2017
Bachelor of Science - Pharmacy
Purbanchal University
Kathmandu, Nepal05.2015
Skills
- Software Installation
- Hardware Configuration
- Systems Management
- Supply Management
- Ticketing system proficiency
- Software Upgrades
- CCNA Certification
Timeline
Desktop Support Analyst
Stantec
12.2021 - Current
IT Support
Eighty 20 Solutions
06.2021 - 12.2021
Master of Science - Computer Networking
Melbourne Institute of Technology
Graduate Diploma - Good Manufacturing Practice
University of Technology
Bachelor of Science - Pharmacy
Purbanchal University
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