Manjila Shakya

Desktop support analyst

Blacktown,NSW

Overview

years of professional experience

Desktop Support Analyst

12.2021 - Current

Used ITIL and Service now to prepare and create statistical and incident reports for departmental managers
Installed and maintained Windows and desktop software, service packs, patches, and anti-virus updates for numerous clients
Trained newbie for the day-to-day job and external contractors on various migration projects
Maintained, analysed, troubleshoot and repaired computer systems, hardware, and computer peripherals
Configured hardware, devices, and software to set up workstations for employees
Expedited problem resolution times through clear communications with users regarding their needs, expectations, and possible solutions to their challenges
Maintained servers and systems to keep networks fully operational during peak periods
Collaborated with internal teams and external vendors to coordinate IT support services
Maintained a high level of professionalism when interacting with customers, colleagues, and management to foster strong working relationships and promote a positive workplace atmosphere
Troubleshoot various technical issues dealing with printers, networks, and servers
Monitored system performance to identify potential issues
Developed and maintained comprehensive knowledge of all the IT systems, software and hardware to support efficient issue resolution

IT Support

06.2021 - 12.2021

Worked flexible hours across weekends and holiday shifts
Learned and adapted quickly to new technology and software applications
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Developed strong communication and organizational skills through working on group projects
Paid attention to detail while completing assignments
Exercised leadership capabilities by successfully motivating and inspiring others
Applied effective time management techniques to meet tight deadlines
Self-motivated, with strong sense of personal responsibility

Desktop Support Analyst

Stantec

12.2021 - Current

IT Support

Eighty 20 Solutions

06.2021 - 12.2021

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