MANJINDER SINGH
Sydney,Australia
Summary
Dynamic IT professional with extensive experience in desktop support engineering. Proven track record in enhancing user satisfaction through exceptional customer service and effective troubleshooting. Skilled in Microsoft and Apple technologies, ITIL incident management, driving successful project outcomes and fostering strong vendor relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Selection Operator
TJX, Australia
08.2025 - Current
- Select material for TK Max store locations.
- Process and operate store ready items.
- Dispatch and restack items for different stores.
- Scanning and ticketing various materials.
Desktop Support
New Zealand Transport Agency, New Zealand
11.2018 - 04.2025
- Delivered 2nd level and above onsite and remote IT desktop support to end-users in NZTA across a wide range of desktop technologies, including Windows 11, Macs, Office 365 administration, AD, Azure/Entra ID, printing, networking, file shares, VOIP, SharePoint, hardware and application support, wireless technologies, and Mobile phones.
- Managed users, computers, groups, and permissions in on-prem AD, Azure/Entra ID and MDM in MS Intune.
- Handled office 365 mailboxes, permissions and migrations in office 365 admin and exchange hybrid portal.
- Participated in planning and enhancement of deliverable.
- Created IT help desk documentation and carry out hardware procurement and disposal management.
- Delivered exceptional customer service with friendly attitude.
- Built/Re-imaged computers using SCCM and Intune.
- Supported/Setup video conference meetings rooms using MS teams room technologies.
- Undertook and assist in network and IT upgrade projects.
- Regularly interacted with vendors/stakeholders for IT escalations and network upgrades.
- Incidents, Requests, and Problems management using Service Now.
Desktop Support
Television New Zealand (TVNZ), New Zealand
08.2014 - 10.2018
- Provided 1st and 2nd level IT desktop support to end-users in enterprise scale across a wide range of desktop technologies, including Windows 7 and 10, Mac computers, Microsoft Office, Office 365, printing, networking, file shares, Citrix, email services, VOIP, SharePoint, hardware support, application support, wireless technologies, cell phone and Avid Technologies.
- Provided onsite and remote technical support to TVNZ branches throughout New Zealand.
- Managed users and applications through Active Directory and Configure Exchange mailboxes and permissions.
- Build/Reimage computers using HP Radia Client automation tool.
- Incidents, Requests, and Problems management. Escalation to Level 3 to ensure effective handling of issues.
- Created IT documentation and looked after hardware/software in asset management.
- Liaised with vendors for applications and hardware faults and place new orders.
Education
Graduate Diploma - Information Technology
Bachelors - Computer Application (BCA)
Certification - Help Desk Support
Skills
- IT Desktop Support
- MS Intune and SCCM deployments
- Azure AD/Entra ID
- Office 365 and Exchange
- Networking and fault finding
- Service Now
- Remote and Onsite support
- Windows 11 and Mac Support
- Mobile Phone Support
- Backup and File Shares
- Testing and Troubleshooting
- IT Documentation
- ITIL Incident Management
- MS Servers installation
- Video Conferencing
- Vendor Communication
- Hardware and Software configuration
- VoIP (End user support)
- Customer Service
- Project Support
- Asset Management
- SharePoint Support
- Help Desk Operations
- Application Support
Certification
- AZ-800: Administering Windows Server Hybrid Core Infrastructure (Currently studying)
- Cisco certified network Associate (CCNA) Wireless and Routing & Switching (expired)
- Certification in A+ and Network+
Timeline
Selection Operator - TJX, Australia
08.2025 - Current
Desktop Support - New Zealand Transport Agency, New Zealand
11.2018 - 04.2025
Desktop Support - Television New Zealand (TVNZ), New Zealand
08.2014 - 10.2018
Guru Nanak Dev (GND) University - Bachelors, Computer Application (BCA)
Computer Power Institute - Certification, Help Desk Support
Waikato institute of Technology - Graduate Diploma, Information Technology