MANJIRI PRAMOD SHEWALE
Summary
Experienced and versatile hospitality professional with over four years of experience in café operations, customer service, and team leadership. Currently working as a Restaurant Manager, with expertise in budgeting, rostering, inventory management, recruitment, and training. Proficient in high-volume operations and skilled in optimizing staff schedules based on employment status, ensuring efficiency and compliance. Known for delivering exceptional customer experiences and fostering a positive, collaborative team environment. Passionate about food quality, local produce, and creating memorable dining experiences. Hardworking, dedicated, and skilled in managing day-to-day operations, ensuring compliance with health and safety regulations, and driving business growth. Hold a Master's degree in Business and RSA certification. Eager to contribute to a premium dining venue by leading operations, enhancing guest satisfaction, and supporting team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Asian Restaurant
09.2024 - Current
- Successfully oversee daily restaurant operations, including staffing, scheduling, and inventory management, ensuring smooth and efficient service
- Lead, mentor, and train a high-performing team by providing clear growth pathways, performance feedback, and ongoing coaching to maintain high service standards
- Project monthly sales, monitor revenue and expenses, and implement strategies to optimize profitability while achieving financial targets
- Actively engage in customer interactions, handle inquiries and concerns professionally, and ensure an exceptional dining experience that drives customer retention
- Maintain high food quality and presentation standards while ensuring adherence to health, safety, and food hygiene regulations
- Implement process enhancements to streamline kitchen and front-of-house workflows, reduce waste, and improve overall efficiency
- Conduct interviews and participate in hiring decisions to build a skilled team aligned with the restaurant's service expectations
- Manage rostering, and operational reports to ensure seamless business operations
Leading Barista Allrounder
Airport Retail Enterprises
07.2023 - 10.2024
- Led daily barista operations, overseeing coffee preparation and maintaining high standards for quality and consistency
- Trained and supported team members in coffee-making techniques, customer service, and operational procedures to enhance team performance
- Managed inventory and ordered coffee beans, milk, and supplies to ensure efficient stock levels and prevent shortages
- Implemented strategies to drive sales, including upselling specialty drinks and promoting new menu items to customers
- Ensured the café environment was clean, organized, and compliant with health and safety standards, maintaining a safe workspace
- Provided exceptional customer service, addressing concerns, offering personalized recommendations, and ensuring overall satisfaction
- Assisted in daily cash handling, POS transactions, and end-of-day reconciliations to ensure accuracy and profitability
- Fostered a collaborative team atmosphere by offering feedback, resolving conflicts, and encouraging continuous improvement in service and skills
All-rounder shift supervisor
Soul Origin
01.2022 - 12.2023
- Supported the Manager in daily operations, stepping in to resolve customer issues and manage staff schedules
- Participated in regular team meetings to discuss strategies for improving service and efficiency
- Provided barista services and managed team operations during shifts
- Implemented promotional activities and visual merchandising to enhance product visibility and sales
- Managed inventory, conducted stock takes, and placed orders for supplies
- Supervised and trained new staff, ensuring they adhered to company standards
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations
- Assisted with kitchen duties, including food preparation, and ensuring food safety
- Delivered exceptional customer service and employed upselling techniques to boost sales
- Handled closing procedures, including cash reconciliation, and securing the premises
All-rounder shift supervisor
The Common Place Café
12.2021 - 12.2022
- Supervised daily café operations, ensuring smooth service delivery and maintaining a positive customer experience
- Trained and mentored staff on café operations, customer service, and quality standards, promoting professional development
- Managed inventory levels, placed orders for supplies, and ensured stock was kept at optimal levels to prevent shortages or overstocking
- Provided expert coffee-making skills, including espresso preparation, grinder adjustments, and latte art, ensuring consistently high-quality beverages
- Implemented upselling strategies and promoted additional products, contributing to increased sales and customer satisfaction
- Handled customer inquiries, resolved complaints, and ensured that all guests received a welcoming and enjoyable experience
- Maintained cleanliness and organization of the café, adhering to health and safety standards, and ensuring a hygienic environment
- Monitored financial transactions, including cash handling, POS management, and reconciliation of daily takings to ensure accuracy and profitability
Education
Certificate IV - hospitality management, food Safety
Foundation Education institute
12.2024
Master of Business -
Polytechnic institute
11.2023
Skills
- Roster Management
- Operation Management
- Recruiting
- Team Development
- Training
- Target Achievement
- Strategic Planning
- Expense Control
- PAR Level Setting
- Team Building
- Inventory Management
- Conflict Resolution
- Customer Service
- Barista Skills
Certification
RSA Certification, Responsible Service of Alcohol
Accomplishments
- Independently managed care operations, including opening and closing duties.
- Successfully implemented staff training programs to improve efficiency and service quality.
- Developed strategies to optimize inventory management, reducing waste and costs.
- Consistently recognized for exceptional customer service and team leadership.
Timeline
Restaurant Manager
Asian Restaurant
09.2024 - Current
Leading Barista Allrounder
Airport Retail Enterprises
07.2023 - 10.2024
All-rounder shift supervisor
Soul Origin
01.2022 - 12.2023
All-rounder shift supervisor
The Common Place Café
12.2021 - 12.2022
Master of Business -
Polytechnic institute
Certificate IV - hospitality management, food Safety
Foundation Education institute
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