Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic

MANJIT ARYAL

Gosnells,WA

Summary

Customer service professional with strong problem-solving skills and experience managing complex orders. Seeking transition into the IT industry to merge passion for technology with expertise in customer service. Adept at using digital systems for inventory management and order processing. Currently expanding knowledge in IT support. Thrives in fast-paced team environments with attention to detail and customer-first mindset. Looking to make a meaningful impact in an IT role.

Overview

6
6
years of professional experience

Work History

Trade Specialist

Bunnings - Belmont Warehouse
Belmont, WA
08.2024 - Current
  • Provided hands-on support and expert advice to builders, landscapers, and renovators for optimal tool and material selection.
  • Managed trade counter operations, efficiently processed bulk orders and coordinated with the supply chain team to ensure timely delivery of materials to construction sites across Western Australia.
  • Established customized client accounts to maximize access to unique discounts, personalized services, and special promotions
  • Collaborated with sales and warehouse colleagues to resolve issues concerning inventory stocking or customer orders for seamless trade.
  • Supported rollout of new trade initiatives for store by implementing promotions and services targeting trade professionals.

Team Member Specialist

Bunnings - Fyshwick Warehouse
Fyshwick, ACT
03.2024 - 08.2024
  • Provided friendly and helpful customer service to give an exceptional first impression at the store entrance.
  • Assisted customers in navigating the store by giving accurate guidance on store layout, products, and promotions.
  • Streamlined checkout operations for fast and accurate processing of transactions, refunds, and exchanges
  • Efficiently handled returns, resolved customer problems, and suggested alternate products at the returns counter.
  • Monitored entry and exit points to maintain a safe and orderly flow of customers during peak hours.
  • Contributed to efficient stock replenishment for front-of-store sections, guaranteeing attractive presentation and product availability
  • Contributed to the overall success of the team by assisting in different areas during busy times.

Area Sales Manager

Hi-Tec Oils
Queanbeyan, NSW
03.2024 - 07.2024
  • Developed innovative approaches to drive sales growth within the designated region.
  • Provided guidance to store managers for achieving better results
  • Monitored and communicated sales performance metrics
  • Maintained and developed strong relationships with customers, clients, and vendors
  • Evaluated and enhanced sales operations and quality in the designated region
  • Maximized sales and profits within assigned area
  • Gathered customer feedback and presented it to top-level executives
  • Presenting company offerings to potential and existing customers within assigned sales area
  • Demonstrated ability to effectively close sales through various communication channels including outbound telephone calls, email correspondence, and in-person meetings with customers.
  • Established enduring partnerships with clients for extended periods
  • Implemented sales management process to aid sales team in identifying and prioritizing key customers and prospects

Trade Specialist

Bunnings - Fyshwick Warehouse
Fyshwick, ACT
10.2023 - 03.2024
  • Provided expertise in recommending tools, building materials, and specialized construction products to trade customers
  • Maintained productive communication with essential trade accounts to fulfill their project requisites
  • Coordinated bulk orders and special requests, ensuring clients' construction sites receive timely and accurate delivery
  • Provided customized solutions for productivity enhancement during on-site visits
  • Collaborated with team to plan and facilitate trade events showcasing new products and technologies
  • Managed trade customer accounts and efficiently processed large orders while ensuring timely invoicing and delivery.
  • Enhanced delivery accuracy and streamlined logistics by working closely with the warehouse team to serve trade clients

Team Member Specialist

Bunnings - Mitchell Trade Center
Mitchell, ACT
05.2021 - 10.2023
  • Passionate about enhancing sales and customer service
  • Approached, connected and confidently interacted with customers.
  • Demonstrated keen attention to detail in managing various computer systems including email, quoting tools, CCRMs, and COS
  • Developed and implemented practical solutions for export and import activities in collaboration with Program Managers and key stakeholders
  • Offered expert advice on the implementation of company policies and procedures
  • Demonstrated leadership skills in successfully leading and managing a highly productive sales team
  • Implemented sales strategies to meet budget targets
  • Collaborated with suppliers and team members to enhance value proposition for commercial customers by delivering exceptional prices, range, and experiences.
  • Developed and implemented strategies to target local market opportunities and counter competitive actions
  • Increased revenue by strategically targeting sales opportunities across the Bunnings Network, comprising of stores, trade centers, supply and chain.
  • Exhibited dedicated stance towards safety measures

Customer Service Team Member

Bunnings - Belconnen Warehouse
Belconnen, ACT
09.2020 - 05.2021
  • Resolved customer complaints related to sales and service
  • Received payments through various methods such as cash, check, and credit cards
  • Confirmed cash drawer amounts at start of shifts for accuracy.
  • Provided exceptional customer service to clients upon their arrival
  • Responded to customer inquiries and communicated company policies and procedures
  • Processed merchandise returns and exchanges.
  • Maintained organization of shelves by stocking and pricing items.
  • Requested information or assistance utilizing paging systems
  • Identified merchandise for reorder by taking inventory and examining items
  • Packed customer purchases in bags and cartons
  • Transport packages to customers' vehicles

Customer Service Officer

AVIS
Canberra Airport, ACT
01.2020 - 09.2020
  • Successfully marketed and upsold optional product service through the use of effective sales strategies
  • Managed customer service operations by facilitating car exchanges, handling telephone inquiries and extending rental contracts.
  • Coordinated timely pickup and delivery of customers by communicating efficiently with drivers via two-way radio
  • Successfully upsold customers by offering car insurance coverage, floss damage waiver, and fuel option.
  • Efficiently identify and relocate vehicles placed on system hold due to turn back time revisions, mileage recalls, or unique concerns; ensure accurate verification and placement in assigned lot locations.
  • Reviewed rental charges and provided customers with accurate receipts
  • Assisted in queue coordination to minimize wait time and promote efficient service.

Warehouse 2IC

Nepean River Dairy
Winston Hills, NSW
07.2018 - 12.2019
  • Ensured accurate installation of customer packs
  • Demonstrated expertise in Warehouse Management Systems.
  • Solved any issues related to the completion of packs at Reman by working collaboratively with the responsible Reman team.
  • Implemented a process of verifying serial numbers reported in re-install swap notifications by referencing car logs/garage
  • Implemented efficient planning and organizing
  • Assisted manager with order placement, tracking, and receipt
  • Capable of working flexibly in shift hours
  • Reported pickers' progress and highlighted any issues to Team Leaders/Shift Managers
  • Accomplish all assigned responsibilities without fail
  • Planned work orders in an ERP system and distributed to the production team
  • Contributed to the annual warehouse inventory

Education

Diploma of Information Technology (ICT50220) - Information Technology

Canberra Institute of Technology
Reid, ACT

Skills

  • Marketing Analytics
  • Customer Segmentation
  • Cost Calculations
  • Customer Service
  • Problem-Solving
  • Computer Skills
  • Task Prioritization
  • Attention to Detail
  • Time Management
  • Relationship Building
  • Teamwork and Collaboration
  • Sales closing
  • Customer Needs Assessment
  • Product and Service Sales
  • Documentation
  • Active Listening
  • Problem-solving abilities
  • Goal Setting

References

Shall be provided upon request.

References

References available upon request.

Timeline

Trade Specialist

Bunnings - Belmont Warehouse
08.2024 - Current

Team Member Specialist

Bunnings - Fyshwick Warehouse
03.2024 - 08.2024

Area Sales Manager

Hi-Tec Oils
03.2024 - 07.2024

Trade Specialist

Bunnings - Fyshwick Warehouse
10.2023 - 03.2024

Team Member Specialist

Bunnings - Mitchell Trade Center
05.2021 - 10.2023

Customer Service Team Member

Bunnings - Belconnen Warehouse
09.2020 - 05.2021

Customer Service Officer

AVIS
01.2020 - 09.2020

Warehouse 2IC

Nepean River Dairy
07.2018 - 12.2019

Diploma of Information Technology (ICT50220) - Information Technology

Canberra Institute of Technology

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