Manjit Aryal
Gosnells
Summary
Motivated Customer representative/sales representative with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Overview
7
7
years of professional experience
Work History
Sales Representative
Bunnings Warehouse
08.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Use of CCRM, quoting tools and COS.
- proven Ability to lead a high-performance sales.
- Engaging with program manager and key stakeholders to develop and implement practical and complaint solution for export and import activities.
- Drive sales through bunnings network consisting of stores. Trade centres, supply and chain.
Area Sales Manager
Hi-Tec Ouls
02.2024 - 08.2024
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
- Developing and implementing sales strategies and programs within the assigned area.
- Maintaining and developing good relation with customers, clients and vendors.
- Communicating and monitoring sales targets and performance.
- Travelling to potential and existing customer within an assigned sales area to re-present company offering and build brand awareness.
- Developing and sustaining long-term relationship with customer.
- Implementing a sales management process to assist the sales in identifying and prioritizing key customer and prospect.
- Training and guiding the sales team and store manager.
Senior Customer Service Officer
Bunnings
05.2022 - 02.2024
- Reviewed internal ticketing system daily to prioritize workload effectively while ensuring timely assistance for all customers.
- Launched products to clients and prospects to capture cross-sell opportunities.
- Strengthened customer relationships and authored strategies to provide positive experience for customers.
- Assisted in the development of company policies and procedures related to customer service best practices.
- Approach, connect and confidently interact with customers.
- Attention to details with the use of computer system- emails,quoting and COS.
- Acting as a subject matter expert and providing advice/guidance in relation to the application of company.
- Work collaboratively with members, including suppliers, to ensure commercial customers are provided the very best price, range and experience.
- Demonstrate a personal commitment to safety.
Customer Service Officer
AVIS
04.2019 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Receiving payments via cash,check,credit cards, vouchers or Automatic debits.
- Greet customer entering establishment.
- process merchandise return and exchanges.
- Counting money in cash drawers at the beginning of shift to ensures that amounts are correct.
- Answer customer questions and provide information on procedures or policies.
Warehouse Co-Coordinator
Nepean River Dairy
04.2018 - 03.2019
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Implemented cost-saving measures, reducing overall expenses without compromising the quality of service or product delivery.
- Maintained high standards of cleanliness and organization throughout the warehouse facility, promoting a positive work environment for all employees.
- Coordinated with team members to ensure accurate and timely completion of daily tasks.
- Assist in annual warehouse inventory
- Communicating with Team Leader/shift Manager with regards to picker progress and reporting of any issues.
- Assist in annual warehouse inventory.
- perform other duties as assigned.
- Plans work order in an ERP system and distributes to the production team.
Education
BBA - Accounting
University of Canberra
Bruce, ACT02-2020
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Ability to prioritize workloads and keep tight deadlines
- Detailed oriented
- Ability to write reports and business correspondence
- Excellent Knowledge of Microsoft office software (outlook, Access, Excel, Word)
Accomplishments
- Managed 20+ opportunities per month.
- Grew territory from $120,000 to $ 350,000.
- Successfully launched workplace products.
- Ranked # 1 in Canberra for 2024.
Affiliations
- Assist with customer service enquiry, provide best practices, and offer guidance on handling customer interactions across various industries.
Languages
English
Full Professional
hindi
Limited Working
Nepali
Native or Bilingual
Timeline
Sales Representative
Bunnings Warehouse
08.2024 - Current
Area Sales Manager
Hi-Tec Ouls
02.2024 - 08.2024
Senior Customer Service Officer
Bunnings
05.2022 - 02.2024
Customer Service Officer
AVIS
04.2019 - 05.2022
Warehouse Co-Coordinator
Nepean River Dairy
04.2018 - 03.2019
BBA - Accounting
University of Canberra
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