Manjit Kaur
1/314 Canterbury Road Bayswater North,Victoria
Summary
Dynamic professional with a proven track record at Liberty Oil, excelling in customer service and problem-solving abilities. Enhanced customer loyalty through empathetic resolution of complaints and adeptly managed high-stress situations. Skilled in communication and computer proficiency, contributing to sales growth and operational efficiency. Demonstrates critical thinking and time management, ensuring customer satisfaction and business success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Liberty Oil
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Volunteer
Community Kids Learning Center
08.2024 - 09.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Education
Bachelor of Early Childhood Education - Bachelor of Early Childhood Education
Ikon Insitute
Melbourne VIC09.2028
Skills
- Customer Service
- Communication
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
Timeline
Volunteer
Community Kids Learning Center
08.2024 - 09.2024
Customer Service Representative
Liberty Oil
02.2024 - Current
Bachelor of Early Childhood Education - Bachelor of Early Childhood Education
Ikon Insitute
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