Manjot Kaur
Brisbane,QLD
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Individual Support Worker
Jagjiven
Brisbane, QLD
- Supported clients in maintaining personal interests or hobbies, fostering a sense of purpose and engagement.
- Assisted clients in navigating transportation options for increased autonomy in attending appointments or community events.
- Enhanced client well-being by providing personalized and compassionate care in daily activities.
- Developed individualized care plans to address specific needs and promote independence.
- Communicated effectively with family members regarding updates on client status, concerns, or achievements.
Customer Service Manager
Khalid
Redcliffe, QLD
09.2023 - 07.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
Diploma - Information Technology
Peach Institute
Gold Coast, QLDSkills
Goal Setting and Monitoring
Safety awareness
Behavioral support
Documentation and Record Keeping
Self-Care Promotion
Boundary Setting
Disability Awareness
Respectful and Compassionate
Problem-Solving
Time Management
Elderly Care
Daily living assistance
Certification
Certificate 3 in Individual support
Languages
English
Full Professional
Reference
Name: Jagjiven kaur
Contact: 0480424918
Email: jagjivenkaur832@gmail.com
Timeline
Customer Service Manager
Khalid
09.2023 - 07.2024
Individual Support Worker
Jagjiven
Diploma - Information Technology
Peach Institute