MANJOT SINGH

Duty Manager

Liquorland Pukekohe

02.2020 - 12.2020

Provided support to the sales team, ensuring all sales and service objectives were met.
Responded to inquiries concerning products, services, fees and billing errors.
Providing information of products with their cost and other related information including weekly/monthly specials etc.
Responsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products.
Recommended specific product by determining customer requirements and expectations.
Provide alternate product based on cost, availability or specifications.
Responsible for the supervision of and staff safety.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Assisted in the training of new staff members
Product Pricing, In-store specials.
Recommended specific product by determining customer requirements and expectation.
Responsible for assisting in making sure the store is merchandised to the desired standards as well as ensuring all customers are served appropriately and their enquiries are dealt with in a timely fashion.
Ensure that ordered products are conforming and accurately invoiced when it arrives
Assist with the organization, planning and execution of product promotions
Display and price stock
Collect appropriate payment from customers
Attending regional meetings
Ensuring continued compliance with occupational health and safety regulations
Ensuring continued compliance with relevant liquor laws and regulations