MANJOT KAUR AULAKH
Marsden Park,NSW
Summary
Motivated and proactive rail industry professional with 7 years of service experience in Sydney Trains' highly regulated and complex rail network. Demonstrates a strong focus on safety, punctuality, and operational efficiency. Possesses strong problem-solving abilities, a willingness to learn and excellent communication abilities. Ready to take on new challenges, contribute to team success, and continue developing professional skills with a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
TRAIN CREW COMPLIANCE OFFICER
Sydney Trains
12.2022 - Current
- Conducted Compliance Assurance Program (CAP) activities (Drivers' and Guards' TWP 100 checks, OSP 7 checks at platforms, Train Termination checks, Speed checks, Guards announcement checks, Train stable and preparation checks etc) in accordance with safety, regulatory and performance requirements and developed and implemented corrective action plans for non- compliances.
- Conducted comprehensive Investigations into Safe working incidents( SPADs , overshoots and undershoots, over carried passengers etc) and formulated recommendations for Train Crew development and for systematic issues.
- Developed Return to Authority plans post incident and for the extended leave to verify suitability of Crew to return to work.
- Provided expert guidance on complex regulatory matters, enabling informed decision-making within the organization.
- Collaborated with cross-functional teams to address compliance concerns, fostering a culture of shared responsibility.
TRAIN DRIVER
Sydney Trains
01.2020 - Current
- Efficiently managed train operations, ensuring customer safety, customer comfort and timely arrivals and departures at all stations.
- Prepared trains to ensure they meet regulatory and safety standards.
- Maintained driver professionalism by maintaining standards and staying up to date with route knowledge and network rules and procedures.
- Collaborated with Mechanical Control to address mechanical issues, minimizing downtime and disruptions to service.
- Communicated effectively with Signallers, Guards and other team members, supporting seamless coordination of rail traffic across the network.
- Handled emergency situations calmly and effectively while prioritizing passenger safety above all else.
TCDC SUPPORT OFFICER
Sydney Trains
07.2022 - 12.2022
- Administered the TCDC( Train Control Decision Capture) tool to enter information regarding changes to services across the network including changes to platforms, stops, trips and additional services.
- Assisted the team in determining the most effective ways to capture changes in train running given the limitations and controls within the TCDC app.
- Maintained a high level of customer service by ensuring changes are completed efficiently to ensure right information is communicated to customer on time.
- Recommended improvements to TCDC tool to enhance customer experience.
- Liaised with Customer information officers and managers, Train Controllers, LICS operators, Train Recorders and Central Spy Operators to provide real time information to Customers and other stakeholders.
TRAIN GUARD
Sydney Trains
07.2018 - 01.2020
- Provided exceptional customer service through timely provision of accurate information on train schedules, routes, connecting services, delays and service disruptions.
- Prepared and stabled trains appropriately to ensure they meet safety standards.
- Assisted passengers with special needs in boarding and disembarking trains, promoting accessibility and inclusivity.
- Handled challenging situations with passengers using effective interpersonal skills, de-escalating tensions whenever possible.
- Streamlined communication between the Train Crew and Control Centre for efficient problem resolution during service disruptions.
- Coordinated successfully with station staff regarding train arrivals/departures for seamless passenger transitions.
CUSTOMER SERVICE ATTENDANT
Sydney Trains
11.2017 - 07.2018
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
- Organized records of all customer interactions, ensuring accurate documentation for future reference or follow-up purposes.
- Assisted customers with special needs.
- Performed Right of Way procedures while maintaining on time running by ensuring prompt despatch of train.
- Worked in liaison with station staff , duty managers and signallers to respond to emergency situations.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
TEAM LEADER
Kmart
08.2015 - 11.2017
- Consistently exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalation to store manager.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Developed marketing campaigns and promotional offers to sell goods and services to customers and increased the business’ profitability.
TRAINEE ACCOUNTANT
ATS Tax Experts Pty Ltd
04.2014 - 03.2015
- Consistently met deadlines for assigned tasks, contributing to overall efficiency within the accounting department.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Collaborated with team members during month-end closing procedures, resulting in timely submission of financial statements.
- Contributed to timely completion of financial audits by compiling necessary documentation and providing accurate information.
Education
Fair Decision Framework -
Sydney Trains
06.2024
Lead Initial Response To And Investigate WHS Incidents -
Australian Risk Services
05.2024
Conduct safety and health investigations -
Australian Risk Services
05.2024
Change Leadership for People Leaders Program -
Sydney Trains
06.2024
Attesting Officer Qualification -
Sydney Trains
12.2021
Qualified Train Driver -
Sydney Trains
03.2021
Qualified Train Guard -
Sydney Trains
12.2018
Qualified Customer Service Attendant -
Sydney Trains
12.2017
Skills
- In-depth knowledge of Sydney Trains and Transport for NSW regulations and safety standards and operational procedures
- Experience in conducting Workplace Investigation Interviews and compliance inspections
- Excellent communication skills, both written and verbal, to liaise with train crew, managers and external regulatory bodies
- Ability to prepare comprehensive reports and safety records
- Strong analytical skills to assess situations, identify non-compliance, and provide practical solutions to resolve issues efficiently
- Ability to manage multiple compliance projects simultaneously while meeting deadline
- Computer proficiency in rail-specific technology and tools used in compliance monitoring and reporting
Accomplishments
- Contributed to the team success by ensuring assigned Workplace Investigation Interviews (WPIs) are completed within the required timeframe.
- Achieved operational effectiveness by utilizing the Fair Decision Framework with accuracy and efficiency.
- Collaborated with the team in an initiative to get CI&A involvement in Initial Employment Training (IET) Program.
- Successfully ensured Train crew is compliance with operational and regulatory requirements by conducting Compliance Assurance Program (CAP) activities.
Educational Qualifications
Master of Accounting (CPA Extension)
Macquarie University, Sydney
Bachelor of Education
Punjab University, Chandigarh (India)
References
Available on request
Timeline
TRAIN CREW COMPLIANCE OFFICER
Sydney Trains
12.2022 - Current
TCDC SUPPORT OFFICER
Sydney Trains
07.2022 - 12.2022
TRAIN DRIVER
Sydney Trains
01.2020 - Current
TRAIN GUARD
Sydney Trains
07.2018 - 01.2020
CUSTOMER SERVICE ATTENDANT
Sydney Trains
11.2017 - 07.2018
TEAM LEADER
Kmart
08.2015 - 11.2017
TRAINEE ACCOUNTANT
ATS Tax Experts Pty Ltd
04.2014 - 03.2015
Fair Decision Framework -
Sydney Trains
Lead Initial Response To And Investigate WHS Incidents -
Australian Risk Services
Conduct safety and health investigations -
Australian Risk Services
Change Leadership for People Leaders Program -
Sydney Trains
Attesting Officer Qualification -
Sydney Trains
Qualified Train Driver -
Sydney Trains
Qualified Train Guard -
Sydney Trains
Qualified Customer Service Attendant -
Sydney Trains
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