MANJU GOVARDHAN
Sydney
Summary
Experienced Senior Business Analyst with 16 years in the banking and finance industry. Proven track record of leading critical projects, optimizing business processes, and ensuring regulatory compliance. Skilled in gathering comprehensive business requirements, collaborating with cross-functional teams, and delivering training programs for system adoption. Adept at conducting gap analysis, defining remediation scope, and maintaining documentation for process audits. Proficient in utilizing tools like JIRA and Confluence, with a strong background in business intelligence and data migration. Follow Business Analysis and Scrum Methodology, with a demonstrated ability to provide actionable insights through reporting dashboards. Known for stakeholder engagement and driving process improvements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Westpac group
12.2021 - Current
- Heading analysis and requirement gathering for various changes on the customer origination and online banking systems
- Delivered critical projects which ranges from KYC to Open banking
- Lead the analysis and optimization of mortgages business processes
- Engage with Legal, Compliance, Marketing and Product teams to adhere to Group policies
- Ensured compliance with industry regulations through thorough documentation and process audits
- Perform the gap analysis and define the remediation scope
- Led cross-functional teams to successful project completion, fostering collaboration and driving results
- Collaborated with cross-functional teams, ensuring a cohesive approach to business analysis
- Assisted development staff with drafting project plans, advising personnel on milestone planning
- Designed user-friendly interfaces based on best practices, improving overall usability and user satisfaction rates
- Conducted thorough requirement gathering sessions to ensure accurate understanding of client needs and priorities
- Collaborate with IT teams to design and deploy change, ensuring alignment with business needs and requirements
Business Analyst
BT financials
07.2019 - 11.2021
- Data Migration of the Production customer data from BT Wrap platform to BT Panorama Platform based on the product scope rules and other eligibility and data correctness factors
- Required understanding of other interface applications and team such as Trust, GCM, Panorama and CSD
- Regularly interacted with clients, SMEs and offshore team members and other stake holders
- Translated business requirements into functional and technical requirements
- Participated in sprint planning meetings and drafting the user stories for developers and testers
- Created stories in JIRA and document the requirements in Confluence
- Created dashboards to monitor and track key performance indicators.
- Analysed on the correctness and readiness of the data to be migrated
- Worked on creation Design documentation
- Developed business logic for creation of reports
- Conducted impact analysis of new changes for changes and gave inputs for potential process improvement
- Developed and maintained reporting dashboards, providing actionable insights to business leaders
- Define reconciliation process for individual document category and plot a standard process to fill the data gaps
- Mentored and coached junior analysts to enhance their technical skills and analytical capabilities, resulting in an overall improvement of team performance.
Lead Analyst
Commonwealth Bank
11.2018 - 06.2019
- DLMA is a Customer Platform application running on Quality Stage - an off-the-shelf Business Intelligence application used for standardization, cleansing, matching, and survivorship rules based on the actual data set on which it is meant to operate: Phonetic Search, Address Search, Customer Combine, Address maintenance, DLMA rewiring (integration with 14 source systems)
- Involved in business analysis for enhancement and maintenance of the application
- Create stories in JIRA and document the requirements in Confluence and create the required linking
- Maintained functional analysis, documentation, test planning, test designing
- Interacted with other SMEs of high priority application
- Identified, discussed and implemented solutions and process improvements
- Worked with offshore team members and clarified the requirements to them from a functional viewpoint
- Facilitated and involved in technical analysis for all data sets to find out the gaps
- Reviewed and led the test strategy
Education
Bachelor of Science - Computer And Information Sciences
St. Francis College For Women
Skills
- Critical thinking
- Stakeholder engagement and management
- Decision Making
- Problem solving
- Business and industry awareness
- Product management
- Ability to Multitask
- Data mapping
- Effective Time Management
- Conflict Resolution
- IIBA methodologies
- Leadership and Teamwork
Certification
- Certified Scrum Product Owner
- Data Science using R Programming and Excel (XLRI Jamshedpur)
- Oracle Finance Implementation specialist - Payables
- Oracle Certified Professional in PLSQL
- Oracle Certified Associate in PLSQL
- Oracle SQL Expert
- Certified Scrum Master (CSM)
- Certified Business Analysis Professional (CBAP) – In Progress (Expected Completion: [February, 2025])
Timeline
Senior Business Analyst
Westpac group
12.2021 - Current
Business Analyst
BT financials
07.2019 - 11.2021
Lead Analyst
Commonwealth Bank
11.2018 - 06.2019
- Certified Scrum Product Owner
- Data Science using R Programming and Excel (XLRI Jamshedpur)
- Oracle Finance Implementation specialist - Payables
- Oracle Certified Professional in PLSQL
- Oracle Certified Associate in PLSQL
- Oracle SQL Expert
- Certified Scrum Master (CSM)
- Certified Business Analysis Professional (CBAP) – In Progress (Expected Completion: [February, 2025])
Bachelor of Science - Computer And Information Sciences
St. Francis College For Women
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