Manjusha Shankar Rao

As a Senior Product Manager, I have consistently emphasized my leadership in driving change, fostering a collaborative environment, and ensuring the team stays aligned with Agile principles.I focus on continuous improvement, not just within the team but across the organization, by facilitating effective communication and problem-solving

• In my role, I have worked closely with cross-functional teams, stakeholders, and product owners to streamline processes, enhance customer experiences, and deliver high-quality solutions
• Leading multiple multi-disciplined squads with performing discoveries with external agencies on new digital products and services as well as existing services and products to replace legacy transactions
• Developed and maintained outcome-driven product roadmaps by gathering customer feedback and balancing the needs of external agencies and service providers
• Collaborating and creating cadences within the squads that balance the needs of squad members by fostering a collaborative and flexible approach
• Provide delivery summary report to the internal and external stakeholders and steerco

Key achievements include:

• Identification and decommissioning of legacy transactions saving $90k per year
• Responsible for product roadmap resetting and re-aligning all external and internal stakeholder’s expectations including a prioritised backlog and roadmap for multi-product releases
• Successful discovery and leading the alignment across internal teams and external agencies and service providers enabling a new capability for customers to complete their online renewal for Working with children check Renewal application
• Successfully Leading the squad team from design, development, implementation and maintenance of various products in production such as: National Disability Insurance Scheme (NDIS), International Driving Permit – Replatform (IDP), Notice of Valuation, Owner Builder Permit

• In this role, I am responsible for managing the superannuation funds across Mercer
• Creating and executing Test cases on various Superannuation funds
• Perform Benefit payment testing on different commutations
• Hands on in creating new pensioner and Quotes for various pensioners and responsible for validating the reports and verify the same in capital legacy systems

• During my tenure at Woolworths, I was responsible in deliverables such as E2E testing and product delivery which involved: Create test strategy document, test plans, maintained requirement traceability
• Responsible for defect management reporting across onshore and offshore
• Responsible for providing test summaries and project closure reports for different projects throughout the testing life cycle
• Working closely with multiple internal teams and external vendors to build collaborative partnerships and ensure the delivery of key dependencies
• Owning and defining clear product roadmaps, backlogs, prioritisation of features and user stories for various squads
• Facilitating ideation workshops, scoping and solution designing of solutions
• Setting up of agile frameworks to squad teams by implementing: Scrum ceremonies, roadmap prioritisation and delivery
• Significant experience across the Software Testing Life Cycle, planning across from smoke testing to user acceptance testing
• Worked with various software-development methodologies, including Waterfall, Incremental, and Iterative approaches, and gained hands-on experience in Selenium automation testing
• Experience in ERP – inventory management system testing and co-ordinate with business team on the stock management enhancements

• In my role at Cognizant as a SME, mentored the junior team members and responsible to handle the testing deliverables from offshore to the stakeholder
• Responsible in providing delivery summary report to the internal and external stakeholders
• Created knowledge transition plan for transferring POS knowledge to another vendor