Summary
Overview
Work History
Education
Skills
Timeline
Generic

MANKIRAT KAUR

Rooty Hill

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

3
3
years of professional experience

Work History

Cafe Attendant

Little Rock Cafe
06.2023 - 09.2023
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Assisted customers with product selection by answering questions about food ingredients and nutritional value.
  • Managed multiple tasks in high-volume environment.

Retail Assistant

Vishal Mega Mart
09.2020 - 03.2023
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales and customer satisfaction through personalized servicing.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Education

Master of Science - Information Technology

University of Wollongong
Wollongong, NSW

Bachelor of Science - Non Medical

GURU NANAK DEV UNIVERSITY
Amritsar, India
10.2020

Skills

  • Billing and Payment Processing
  • Customer Needs Assessments
  • Health Department Regulations
  • Accurate Sales Transactions
  • POS Inventory System Operation
  • Front Counter Work
  • Order Processing
  • Customer Inquiry Resolution

Timeline

Cafe Attendant

Little Rock Cafe
06.2023 - 09.2023

Retail Assistant

Vishal Mega Mart
09.2020 - 03.2023

Master of Science - Information Technology

University of Wollongong

Bachelor of Science - Non Medical

GURU NANAK DEV UNIVERSITY

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MANKIRAT KAUR