Manmeet Singh
Auchenflower,AU
Summary
Experienced with market analysis, user experience design, and product lifecycle management. Utilizes cross-functional collaboration and data-driven decision-making to drive product success. Strong understanding of market trends and customer needs, ensuring products align with business goals and user expectations.
Overview
16
16
years of professional experience
Work History
Product Expert
Splend
07.2024 - Current
- Established strong relationships with clients, providing prompt support and guidance on any product-related concerns or inquiries..
- Conducted product demonstrations, showcasing benefits and addressing customer inquiries effectively.
- Analyzed customer feedback to identify trends and inform product improvement strategies.
- Assessed competitor offerings in order to strategically position products for maximum differentiation and appeal.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
Office Administrator
E-Help Education & Migration
01.2023 - Current
- Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
- Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
- Supervise and train other clerical staff and arrange for employee training by scheduling training or organizing training material.
- Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings.
- Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.
- Meet with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Restaurant Manager
Vasu Indian Gourmet
07.2022 - 12.2022
- Review operating practices and procedures to determine whether improvements can be made in areas such as workflow, reporting procedures, or expenditures.
- Coordinate and direct office services, such as records, departmental finances, budget preparation, personnel issues, and housekeeping, to aid executives.
- Assess staffing needs, and recruit staff using methods such as newspaper advertisements or attendance at job fairs.
- Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Review work procedures and operational problems to determine ways to improve service, performance, or safety.
- Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
NBN Assurance Support
Tech Mahindra
06.2021 - 06.2022
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Maintain strong company products and services knowledge to better assist customers with concerns and questions about the services and products offered.
- Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
- Analyse equipment performance records to determine the need for repair or replacement.
- Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
Customer Care Executive
DELL International Services
01.2010 - 04.2014
- Assisting inbound customers providing solutions in a polite manner using active listening to ensure customer retention.
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Generating return request, processing exchange request for damage or wrong parts.
- Raising exception request and maintaining leaves record for the team and Sharing AHT information to the team.
- Handled additional responsibility of floor support and was part of the team to achieved Team of the segment for Q4FY14.
- Resolved all customer complaints in a professional manner while prioritising customer satisfaction.
- Kept accurate records of all customer interactions and transactions. Responded to all customer inquiries thoroughly and professionally. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
Bachelor Of Hospitality Management - Hospitality Management
William Carey University
Shillong, ML01.2010
Skills
- Business development strategy
- Clear communication
- Skilled in Microsoft Office applications
- Customer service excellence
Languages
English
Hindi
Punjabi
Timeline
Product Expert
Splend
07.2024 - Current
Office Administrator
E-Help Education & Migration
01.2023 - Current
Restaurant Manager
Vasu Indian Gourmet
07.2022 - 12.2022
NBN Assurance Support
Tech Mahindra
06.2021 - 06.2022
Customer Care Executive
DELL International Services
01.2010 - 04.2014
Bachelor Of Hospitality Management - Hospitality Management
William Carey University