MANMEET SINGH SAMRA
Pascoe Vale South,VIC
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction. Skilled in workforce planning and escalation handling, I excel in fostering employee motivation and teamwork. Achieved significant improvements in operational efficiency and problem-solving, demonstrating exceptional coaching and multitasking abilities. Proactive professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations. Equipped to train, monitor, and manage high-performance teams in fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Senior Customer Service Coordinator
Barro Group
08.2021 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Established a positive work environment by promoting effective communication, teamwork, and mutual respect among staff members.
- Implemented new strategies for handling escalated customer issues, reducing resolution time significantly.
- Played an instrumental role in driving sales growth by upselling products and services when appropriate during customer interactions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Assistant Plant Manager/Operations Team Leader
Vic Mix
01.2020 - 08.2021
- Improved production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Monitored and evaluated plant performance to identify areas for improvement and take corrective measures.
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
- Maximized plant safety through proactive strategies and well-structured training and enforced health and safety protocols to promote safe working environment.
Assistant Plant Manager/ Batcher Trainer
Dandy Premix
01.2019 - 01.2020
- Monitored and supported progress of plant production orders and reduced plant downtime through effective preventive maintenance planning and timely equipment repairs.
- Provided coaching and mentoring to team members, fostering professional growth and skill development.
- Led root cause analysis investigations into production issues, implementing corrective actions to prevent recurrence effectively.
- Established positive relationships with suppliers to obtain timely deliveries of materials and products.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Concrete Dispatcher
Metro Mix
05.2018 - 12.2019
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Bachelor of Information Technology -
Federation University Australia
Melbourne, VIC03.2018
Skills
- Communication and listening
- Decision-making capabilities
- Consistency, discipline and vision
- Team Management
- Workforce Planning
- Coaching and Mentoring
- Problem-Solving
- Time Management
- Task Prioritization
- Multitasking
- Team building
- Continuous Improvement
Timeline
Senior Customer Service Coordinator
Barro Group
08.2021 - Current
Assistant Plant Manager/Operations Team Leader
Vic Mix
01.2020 - 08.2021
Assistant Plant Manager/ Batcher Trainer
Dandy Premix
01.2019 - 01.2020
Concrete Dispatcher
Metro Mix
05.2018 - 12.2019
Bachelor of Information Technology -
Federation University Australia
REFERENCE
References available on request.
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